Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jimmie Jones

New York

Summary

Dynamic aviation professional with a proven track record at Saker Aviation, excelling in staff management and training. Adept at enhancing operational efficiency and ensuring safety compliance. Recognized for exceptional decision-making and attention to detail, driving team success and maintaining high service standards in fast-paced environments.

Overview

1
1
Certification

Work History

Supervisor

Saker Aviation
New York, NY
2022 - 2024
  • Supervised daily operations ensuring compliance with safety regulations and company policies.
  • Coordinated team scheduling to optimize workflow and enhance productivity.
  • Trained new staff on operational procedures and safety protocols to maintain high standards.
  • Monitored inventory levels, facilitating timely reordering of supplies to prevent shortages.

Lead Ramp Agent

Air Pegasus
New York, NY
2019 - 2022

Fuel Aircrafts

Load and unload luggage

Escort vip guest to and from Aircrafts

Coordinate fuel deliveries

Communicate with pilots on specific frequencies

Remove all debris from ramp

Perimeter checks

Concierge

Planned Companies
New York, NY
2016 - 2019
  • Greeted guests and assisted with check-in/check-out processes, ensuring seamless experiences.
  • Resolved guest inquiries and issues promptly, enhancing customer satisfaction.
  • Coordinated transportation services and reservations, streamlining guest travel arrangements.
  • Provided local recommendations for dining and entertainment, enriching guest stays.
  • Collaborated with housekeeping and maintenance teams to address guest needs effectively.

Concierge

Related Companies
New York, NY
2012 - 2016
  • Managed special requests and personalized services to exceed guest expectations.
  • Trained new staff on concierge procedures and best practices for service excellence.
  • Developed efficient workflows for handling guest communications and requests promptly.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Education

GED - Business General

Job Corp
Louisville, KY
07.1996

Skills

Training and mentoring

Goal oriented

Staff management

Customer service

Attention to detail

Decision-making

Complex Problem-solving

Certification

P15

Osha 30

Timeline

Supervisor

Saker Aviation
2022 - 2024

Lead Ramp Agent

Air Pegasus
2019 - 2022

Concierge

Planned Companies
2016 - 2019

Concierge

Related Companies
2012 - 2016

GED - Business General

Job Corp
Jimmie Jones