Jimmie Posey
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tomorrow’s Aeronautical Museum
Compton, CA
06.2010 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Restaurant Busser
Roscoes Chicken & Waffles
City Of Los Angeles, CA
11.2017 - 03.2020
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Highway Maintenance Worker
Caltrans
City Of Los Angeles, CA
08.2019 - 02.2020
- Operated all heavy equipment properly according to employer safety specifications.
- Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
- Removed snow, ice and debris from roadways after storms to clear major transportation routes.
- Safely controlled traffic in high-volume areas during roadwork projects and repairs.
Aviation Painter
Aero Maintenance (Long Beach Airport)
Long Beach, CA
07.2013 - 01.2019
- Painted surfaces using brushes, spray guns and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
Bartender
DC3
City Of Los Angeles, CA
09.2015 - 10.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Centennial High School
Corona, CA06.2012
Skills
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Customer Service and Assistances
- Answering Customer Questions
- Microsoft Exchange
- Correcting Discrepancies
Certification
Food handlers License
Received private pilot licenses
Timeline
Highway Maintenance Worker
Caltrans
08.2019 - 02.2020
Restaurant Busser
Roscoes Chicken & Waffles
11.2017 - 03.2020
Bartender
DC3
09.2015 - 10.2017
Aviation Painter
Aero Maintenance (Long Beach Airport)
07.2013 - 01.2019
Customer Service Representative
Tomorrow’s Aeronautical Museum
06.2010 - Current
High School Diploma -
Centennial High School
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