Jimmie Roach
Hominy
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Pioneer Woman Mercantile. Proven ability to excel in high-pressure environments while maintaining cleanliness and prioritizing guest/patient satisfaction. Strong multitasking and problem-solving skills, adept at collaborating with teams to enhance service efficiency and address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Waitress
Pioneer Woman Mercantile
Pawhuska
04.2018 - 01.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders for food and drinks and delivered them to guests.
- Took accurate orders and communicated them to the kitchen staff.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted with menu recommendations based on customer preferences.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Supported training of new staff on service protocols and standards.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Dental Assistant
Dwight Tuner D.D.S
Cleveland
06.2014 - 10.2016
- Assisted dentists with procedures to ensure patient comfort and safety.
- Prepared treatment rooms with necessary tools and equipment for each appointment.
- Managed patient records using electronic dental software for accurate documentation.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Sterilized instruments and maintained cleanliness throughout the dental office.
- Scheduled appointments and coordinated patient flow to optimize office efficiency.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Documented patient records with procedures performed and added notes taken to charts.
Waitress
Wild Country Meats
Hominy
01.2014 - 10.2016
- Delivered exceptional customer service in a fast-paced environment.
- Assisted customers with menu selections and food pairings.
- Processed customer orders efficiently using POS systems.
- Maintained cleanliness and organization of dining area and tables.
- Trained new staff on service standards and procedures.
- Developed positive relationships with regular customers through friendly conversation.
Education
Yale High School
Yale, OKSkills
- Customer service
- Order accuracy
- Team training
- Scheduling efficiency
- Maintaining cleanliness
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptive learning
- Relationship building
- Allergy awareness
Timeline
Waitress
Pioneer Woman Mercantile
04.2018 - 01.2025
Dental Assistant
Dwight Tuner D.D.S
06.2014 - 10.2016
Waitress
Wild Country Meats
01.2014 - 10.2016
Yale High School