Jimmie Short Jr.
Panama City,FL
Summary
Dynamic and detail-oriented Carpet Cleaning Technician with a proven track record at CCS Floor Care, excelling in deep stain removal and customer relationship building. Recognized for enhancing client satisfaction through effective problem-solving and exceptional service, consistently achieving high repeat business rates while adhering to safety standards and protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Carpet Cleaning Technician
CCS Floor Care
Panama City, FL
04.2021 - Current
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified appropriate spotting agents to use on persistent stains.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Continuously updated knowledge of industry trends and techniques to provide superior service to clients.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Improved customer satisfaction by providing thorough and efficient carpet cleaning services.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Moved furniture weighing up to 85+ pounds to prepare homes for cleaning.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
- Reduced client complaints by promptly addressing concerns and ensuring complete satisfaction with the service provided.
- Provided accurate quotes based on assessments, ensuring transparent pricing structures and building trust with clients.
- Contributed to increased repeat business through exceptional performance that encouraged customer loyalty and referrals within their network.
- Collaborated with team members to meet deadlines and ensure client satisfaction, working together efficiently on large-scale projects.
- Streamlined processes for quicker completion of tasks while maintaining exceptional quality in carpet cleaning services.
- Demonstrated versatility by adapting techniques according to each unique situation encountered during assignments, ensuring effective solutions for diverse carpet conditions.
- Expanded client base through effective communication of available services and exemplary work ethic.
- Assisted in the training of new team members, sharing expertise in various techniques to enhance their skill sets efficiently.
- Ensured adherence to safety protocols when using chemicals or machinery during the carpet cleaning process, preventing accidents or injury on the job site.
- Boosted overall efficiency by maintaining clean and organized workspaces, enabling faster completion times without sacrificing quality.
- Upsold upholstery cleaning and Product or Service to customers to boost revenue.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Enhanced company reputation with consistent attention to detail in all carpet cleaning tasks.
Line Cook/cashier
McDonald's (Costa)
Panama City, FL
01.2019 - 01.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Stocker/cashier
Dollar General Market
Panama City, FL
01.2019 - 01.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
Factory Production Worker
MMP Industrial
Du Quoin, IL
01.2017 - 12.2018
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated Number machines proficiently and in compliance to safety standards.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Helped maintain high levels of employee morale through open communication and fostering a positive work atmosphere.
Education
High School Diploma - General
Du Quoin High School
Du Quoin, IL05.2018
Skills
- Detail-oriented
- Chemical handling
- Eco-friendly cleaning
- Odor control
- Steam cleaning
- Salesmanship
- Upholstery cleaning
- Spot treatment
- Carpet stretching
- Fabric protection
- Deodorizing treatments
- Deep stain removal
- Carpet repair
- Dry cleaning
- Water extraction
- Carpet assessment
- Pet stain removal
- Willingness to learn
- Strong work ethic
- Teamwork and collaboration
- Routine maintenance
- Problem-solving
- Time management
- Multitasking
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Hand and power tool operation
- Productivity and time management
- Decision-making
- Heavy lifting
- Communication and interpersonal skills
- Relationship building
- Floor cleaning
- Safety standards and protocols
- Task prioritization
- Self motivation
- Professionalism
- Basic mathematics
- Continuous improvement
- Work orders
- OSHA compliance
- New employee training
- Equipment maintenance
- Basic repairs
- Furniture moving
- Supply inventory management
Certification
IICRC certified in multiple fields for current job ( CCS floor care) including upholstery, carpet, and tile cleaning as well as odor control
Timeline
Carpet Cleaning Technician
CCS Floor Care
04.2021 - Current
Line Cook/cashier
McDonald's (Costa)
01.2019 - 01.2022
Stocker/cashier
Dollar General Market
01.2019 - 01.2020
Factory Production Worker
MMP Industrial
01.2017 - 12.2018
High School Diploma - General
Du Quoin High School