Summary
Overview
Work History
Education
Skills
Timeline
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Jimmy Bell

Memphis,TN

Summary

Adept at fostering customer loyalty and enhancing operational efficiency, I leveraged my problem-solving skills and strong numeracy at MAPCO Mart to streamline transactions and resolve complaints, boosting customer satisfaction. As a Master Barber, I combined creative thinking with exceptional service, growing a dedicated client base. My teamwork and reliability shone at Techincolor, optimizing warehouse logistics. Hardworking warehouse professional successful in verifying orders, processing shipments and assisting customers with inquiries. Excellent problem-solving and organizational skills.

Overview

15
15
years of professional experience

Work History

Cusotomer Service/Customer Service Cashier

MAPCO Mart
01.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Master Barber

Entrepreneurship
01.2010 - Current
  • Kept business compliant with applicable government standards.
  • Styled hair according to customer preferences.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Managed business customer service, responding to requests and concerns promptly.
  • Completed full and partial shaves with clippers and standard and straight razors.
  • Maintained master calendar of appointments and employee shifts.
  • Maintained a clean and hygienic work environment for the safety and comfort of clients and staff.
  • Promoted business with effective sales and marketing strategies.
  • Developed a loyal clientele base through exceptional customer service and attention to detail.

Warehouse Forklift Operator/Warehouse Worker

Techincolor
03.2015 - 02.2022
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded materials and goods at designated locations for best project availability.
  • Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
  • Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
  • Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.

Education

Associate of Applied Science - Master Barber

Tennessee College of Applied Technology
Memphis, TN
06.2022

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Strong numeracy
  • Problem-Solving
  • Honest and Dependable
  • Cleaning and sanitizing
  • Team Collaboration
  • Creative Thinking

Timeline

Cusotomer Service/Customer Service Cashier

MAPCO Mart
01.2022 - Current

Warehouse Forklift Operator/Warehouse Worker

Techincolor
03.2015 - 02.2022

Master Barber

Entrepreneurship
01.2010 - Current

Associate of Applied Science - Master Barber

Tennessee College of Applied Technology

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Jimmy Bell