Jimmy Blades
Federal Way,WA
Summary
Dynamic professional with a proven track record at Unifi, excelling in problem-solving and customer service. Successfully enhanced operational efficiency by adapting to changing conditions while ensuring safety during aircraft handling. Skilled in strategic marketing and data collection, consistently improving team performance and customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Unifi
10.2022 - Current
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over ten daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Assistant Manager
Justsports
02.2022 - 01.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Business - Marketing
Eastern Washington University
Cheney, WA06-2026
High School Diploma -
Decatur High School
Federal Way, WA06-2020
Skills
- Problem-solving
- Customer service
- Photo and video editing
- Content creation
- Online and mobile consumer marketing tools
- Social media marketing
- Strategic marketing
- Market analysis
- Product marketing
- Data collection
Timeline
Ramp Agent
Unifi
10.2022 - Current
Assistant Manager
Justsports
02.2022 - 01.2023
Bachelor of Business - Marketing
Eastern Washington University
High School Diploma -
Decatur High School
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