Jimmy Castaneda
Queens,New York
Summary
Results-driven professional with experience as a Regional Operator Manager in a poker application, excelling in operations and performance optimization. Skilled university tutor in math, science, and research, with a strong background in customer service as a wine steward and cashier. Known for adaptability, multitasking, and thriving in dynamic environments.
Overview
8
8
years of professional experience
Work History
Wine Steward
Jetro Restaurant Depot
Maspeth, NY
2024.05 - 2025.01
- Developed strategies to promote sales of higher priced items such as fine wines.
- Responded promptly to inquiries from customers about pricing and availability of certain wines.
- Assisted in creating monthly wine list for restaurant guests.
Regional Operations Coordinator
AceKing Tech Limited
Lima, Peru
2020.09 - 2023.11
- Resolved conflicts between international teams by mediation services.
- Facilitated the resolution of customer complaints within the region.
- Identified potential risks associated with regional operations and developed strategies to mitigate them.
Assistant Manager in Training
BOGOPA Service Corps.
Sunnyside, NY
2019.11 - 2020.03
- Managed inventory levels by accurately tracking stock levels
- Developed strategies for improving customer service experience
- Recruited, interviewed and hired qualified candidates for open positions.
Cashier
BOGOPA Service Corps.
Sunnyside, NY
2019.08 - 2019.10
- Accurately handled cash, credit, and debit transactions.
- Assisted customers with locating products and provided recommendations as needed.
- Assisted with restocking shelves and organizing displays
Tutor
Universidad Peruana de Ciencias Aplicadas
Lima, Peru
2017.03 - 2019.04
- Provide one-on-one academic support to incoming undergraduate students
- Assisted professors in curriculum development
- Organize seminars, workshops and guest lectures
Education
Bachelor of Science - Civil Engineering
Universidad Peruana De Ciencias Aplicadas
Peru2018-12
Professional Technician - Commercial Management and Digital Business
Instituto Peruano De Marketing
Peru2019-07
Professional Technician - Administration And Finance
Instituto San Ignacio De Loyola
Peru2019-07
Skills
- Problem Solving
- Customer Service
- Strategic Thinking
- Contract Negotiations
- Adaptability
- Leadership
- Data Analysis
- Creative thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Wine Steward
Jetro Restaurant Depot
2024.05 - 2025.01
Regional Operations Coordinator
AceKing Tech Limited
2020.09 - 2023.11
Assistant Manager in Training
BOGOPA Service Corps.
2019.11 - 2020.03
Cashier
BOGOPA Service Corps.
2019.08 - 2019.10
Tutor
Universidad Peruana de Ciencias Aplicadas
2017.03 - 2019.04
Bachelor of Science - Civil Engineering
Universidad Peruana De Ciencias Aplicadas
Professional Technician - Commercial Management and Digital Business
Instituto Peruano De Marketing
Professional Technician - Administration And Finance
Instituto San Ignacio De Loyola