Alora Bailey
Penn Yan,NY
Summary
Wine Steward with wine knowledge and a proven track record at Fox Run Vineyards, enhancing customer satisfaction through tailored wine tastings and exclusive offerings. Recognized for building strong guest relationships and efficiently handling cash transactions, ensuring compliance and accuracy while thriving in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Wine Steward
Fox Run Vineyards
06.2023 - Current
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Set up wine tastings to bring in business and promote special offerings.
- Developed a strong rapport with guests, resulting in repeat business and positive online reviews.
- Strengthened guest loyalty by offering exclusive access to limited-edition wines for members of the winery’s loyalty program. I added 15 people onto the membership in 2-3 months.
- Ensured compliance with local regulations regarding alcohol service by verifying guest ages before serving alcoholic beverages.
- Constantly restocking the retail wine selection by bringing said wine cases up from the cellar.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
Sales Associate
Tommy Hilfiger Store
05.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Master Of Psychology - Psychology
Finger Lakes Community College
Canandaigua, NY06.2025
Regents Degree -
Penn Yan Academy
Penn Yan, NY06.2022
Skills
- Wine Knowledge
- Wine service etiquette
- Problem-solving
- Team player
- Warm and friendly
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Adaptable and flexible
- Customer satisfaction
Timeline
Wine Steward
Fox Run Vineyards
06.2023 - Current
Sales Associate
Tommy Hilfiger Store
05.2021 - 03.2023
Master Of Psychology - Psychology
Finger Lakes Community College
Regents Degree -
Penn Yan Academy
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