Jimmy Chen
Chino,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Maintenace Assoicate
Chino Hills Hotel
12.2018 - Current
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Liaised effectively with supervisors to report any observed safety hazards or structural deficiencies within the facility that required immediate attention.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
Customer Service Cashier
Crytal Water
05.2015 - Current
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
High School Diploma -
Chino Hills High School
Chino Hills, CA 05.2001 -
Skills
Workplace Safety
Cash Handling
Client Engagement
Customer Engagement
Flexible Schedule
Timeline
Maintenace Assoicate
Chino Hills Hotel
12.2018 - Current
Customer Service Cashier
Crytal Water
05.2015 - Current
High School Diploma -
Chino Hills High School
05.2001 -