Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jimmy Deleony Pena

Summary

Dynamic professional with extensive experience at AT&T, excelling in telecommunications equipment installation and hardware troubleshooting. Proven problem-solver, enhancing customer satisfaction through efficient service delivery and collaboration. Recognized for optimizing processes, resulting in faster response times and improved team productivity. Strong time management skills complement technical expertise.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Customer Service Technician

AT&T
10.2020 - Current
  • Collaborated with team members to improve internal processes, resulting in faster response times for customer inquiries.
  • Prewire installs in a timely manner, to insure the Customer Service Technicians can complete the installs promptly.
  • Sought out ways to provide service to the customer without sending job to contractors.
  • Operate and maintain equipment needed to provide exceptional services.

Premises Technician

AT&T
05.2013 - 10.2020
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
  • Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
  • Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
  • Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
  • Maintained company vehicle and company equipment.
  • Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.

Air Transportation Supervisor

Oklahoma Air National Guard
05.2013 - 08.2015
  • Optimized cargo capacity utilization by analyzing load factors and adjusting plans accordingly.
  • Mentored junior team members, providing guidance on career development opportunities within the air transportation field.
  • Developed comprehensive training programs for staff, resulting in improved performance and employee satisfaction.
  • Utilized data analytics tools to identify trends in air transportation operations, using insights gained to drive continuous improvement efforts.

Air Cargo Training Instructor

Air Force
02.2010 - 02.2013
  • Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
  • Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
  • Maintained detailed records of training sessions, enabling accurate tracking of participant progress and overall program effectiveness.
  • Led workshops focused on specific skills development, resulting in improved workplace efficiency and productivity.
  • Trained and mentored 150 new personnel hired to fulfill various roles.

Air Transportation Specialist

United States Air Force
02.2007 - 02.2010
  • Operated power tools, gauges and testing equipment to inspect and package cargo for air movement.
  • Create balance load plans for aircraft to insure a safe flight.
  • Inspect and package hazardous materials for airlift.
  • Receive and sign for top secret cargo.
  • Collaborated with interdepartmental teams to address logistical challenges and ensure smooth operations.
  • Fostered military transportation safety and efficiency.
  • Trained new team members on company policies, procedures, and best practices for efficient air transportation operations.

Education

No Degree - AIR TRANSPORTATION

Community College of The Air Force
Montgomery, AL

Westmoore
Oklahoma City, OK
05-2001

Skills

  • Telecommunications equipment
  • Installations and repairs
  • Hardware troubleshooting
  • Documentation and reporting
  • Inventory management
  • Equipment installation
  • Network systems
  • Problem-solving skills
  • Time management

Certification

Stanly Community College - online TKT telecom tech course - completed July 13th 2022

Timeline

Assistant Customer Service Technician

AT&T
10.2020 - Current

Premises Technician

AT&T
05.2013 - 10.2020

Air Transportation Supervisor

Oklahoma Air National Guard
05.2013 - 08.2015

Air Cargo Training Instructor

Air Force
02.2010 - 02.2013

Air Transportation Specialist

United States Air Force
02.2007 - 02.2010

No Degree - AIR TRANSPORTATION

Community College of The Air Force

Westmoore

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