Jimmy Denham
Temple,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Field Engineer/Wireless Technician
AT&T
01.2021
- Installed, configured, and maintained wireless network equipment such as antennas, routers, switches, and other hardware components to ensure optimal network performance
- Diagnosed and troubleshooted network issues, including connectivity problems, signal interference, and hardware malfunctions, to minimize downtime and ensure uninterrupted service for customers
- Conducted regular inspections and performance tests of wireless equipment and networks to identify potential issues or areas for improvement, ensuring compliance with industry standards and company guidelines
- Collaborated with cross-functional teams, including engineers, project managers, and customer service representatives, to coordinate network upgrades, expansions, and other initiatives, ensuring alignment with business objectives and customer needs
- Stay updated on the latest advancements in wireless technology, industry trends, and best practices through training programs, certifications, and self-study, continuously enhancing skills and expertise in the field.
Premise Technician
AT&T
01.2014 - 01.2021
- Installed, repaired, and maintained diverse data service lines, including Cat5/6, Single/Multimode Fiber, Satellite, and Wireless technologies, ensuring seamless connectivity and optimal performance
- Conducted thorough assessments of customer premises to determine effective installation methods and configurations, adhering to industry best practices and safety protocols
- Collaborated closely with customers to understand their needs, providing tailored solutions and recommendations to enhance network infrastructure
- Configured customer networks meticulously, conducting comprehensive testing to validate performance and functionality
- Identified opportunities for upselling and provided sales support, offering solutions such as internet upgrades or meshnode systems to address wireless coverage issues and improve overall customer experience.
Service Technician I
Christian Brothers Automotive
01.2013 - 01.2014
- Perform routine maintenance tasks, such as oil changes, tire rotations, and brake inspections, to keep vehicles in optimal condition
- Diagnose and repair mechanical issues, including engine problems, electrical faults, and suspension issues, using diagnostic tools and repair manuals
- Conduct vehicle inspections to identify safety concerns and ensure compliance with regulatory standards and manufacturer specifications
- Communicate effectively with customers to explain repairs needed, provide estimates, and address any concerns or questions they may have.
Education
Associates - Automotive Technology
Hill College
01.2012
Diploma -
Cleburne High School
01.2009
Skills
- Microsoft Office 365
- Client Relations
- Technical Support
- Product and service solutions
- Building rapport
- Upselling and Cross Selling
- Customer Retention
- Network Troubleshooting
Timeline
Field Engineer/Wireless Technician
AT&T
01.2021
Premise Technician
AT&T
01.2014 - 01.2021
Service Technician I
Christian Brothers Automotive
01.2013 - 01.2014
Associates - Automotive Technology
Hill College
Diploma -
Cleburne High School