Jimmy Dinh
Converse,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
13
13
years of professional experience
Work History
Service Advisor
Wrench Inc
01.2022 - Current
- Answer phone calls from customers
- Build quotes for customers following services performed by licensed technician
- Consult with technicians for technical data
- Explain issues with vehicles in depth for customer to understand
Customer Service Supervisor
CarMax Auto Superstores
01.2020 - 01.2022
- Prepare and sell vehicles to customers
- Perform condition assessments for customer trade-ins
- Assisted customers in procurement of vehicles from surrounding stores
- DMV paperwork involved with registering vehicles
- Shadowed associates to ensure service excellence
Service Advisor/Supervisor
YourMechanic Inc
08.2016 - 10.2019
- Answer phone calls from technicians
- Procure parts in a timely manner
- Developed and maintained positive relations and coordinated with team members to ensure requests and questions were handled appropriately
Retail Service Supervisor
O’Reilly Auto Parts
03.2014 - 08.2016
- Restocked, arranged and organized merchandise
- Exceeded sales goals and accomplish business objectives by inspiring staff and promoting target products
- Managed small team of associates, delegated store tasks to complete
English Learning Center Assistant
Ohlone College
08.2010 - 08.2013
- Enhanced student comprehension by utilizing engaging teaching methods and multimedia resources.
- Boosted overall student success by providing individualized support and tutoring sessions.
- Developed innovative lesson plans tailored to diverse learning styles, resulting in improved retention rates.
- Collaborated with other Learning Center Assistants to develop strategies for student success and achievement.
Education
Bachelor of Science - Mechanical Engineering
California State University - Sacramento
Sacramento, CA06.2016
Bachelor of Science - Mechanical Engineering
Ohlone College
Fremont, CA03.2013
High School Diploma -
Newark Memorial High School
Newark, CA06.2010
Skills
- Sales Strategics
- Team Management
- Account/Finance Management
- Price Quoting
- Customer Retention
- Customer Service
- Computer Skills
Timeline
Service Advisor
Wrench Inc
01.2022 - Current
Customer Service Supervisor
CarMax Auto Superstores
01.2020 - 01.2022
Service Advisor/Supervisor
YourMechanic Inc
08.2016 - 10.2019
Retail Service Supervisor
O’Reilly Auto Parts
03.2014 - 08.2016
English Learning Center Assistant
Ohlone College
08.2010 - 08.2013
Bachelor of Science - Mechanical Engineering
California State University - Sacramento
Bachelor of Science - Mechanical Engineering
Ohlone College
High School Diploma -
Newark Memorial High School
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