Jimmy Enriquez
Customer Service
Shawnee,KS
Summary
Customer service professional with strong ability to deliver high-quality support and enhance customer loyalty. Excelled in resolving escalated customer issues and implementing solutions that align with company goals. Known for collaborative teamwork, adaptability to changing needs, and focus on achieving impactful results.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate/Merchandiser/cashier
Big Lots
06.2023 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Customer Service Administrator
Hertz Corp
10.1998 - 04.2017
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Updated customer service database with new information, address changes and contact details.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
- Kept high average of performance evaluations.
- Tasked with data entry, records oversight and issue resolution for team of 12 customer service personnel.
- Conducted regular performance evaluations for continuous improvement in individual staff members'' skills and capabilities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Trained and mentored 12 new personnel hired to fulfill various roles.
Education
High School Diploma -
No Degree - Business
08.1985 - 12.1986
Skills
- Teamwork and collaboration
- Flexible schedule
- Retail store operations
- Time management
- Problem-solving skills
- Exceptional customer service
Multi-tasking strength
Excellent people skills
Cash handling
Verbal/written communication
Staff training
Timeline
Sales Associate/Merchandiser/cashier - Big Lots
06.2023 - 03.2025
Customer Service Administrator - Hertz Corp
10.1998 - 04.2017
Oklahoma State University - No Degree, Business
08.1985 - 12.1986
Newkirk High School - High School Diploma,
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