Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Work Availability
Quote
Timeline
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Jimmy Fernandez

Jimmy Fernandez

San antonio,TX

Summary

Versatile professional with extensive training & leadership experience in driving sales, staff development, process and productivity improvements, performance management and enhancing curriculum design. Servant leader with integrity above all, who is a self driven team player looking for a company who puts its people first, allows for growth & career advancement.

Overview

9
9
years of professional experience

Work History

Senior Training Manager

AT&T Mobility
06.2021 - 02.2023
  • Developed and implemented comprehensive training program to increase employee productivity and morale for all learning style’s.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Conducted orientation sessions and organized on-job training for up to 30 new hires per training session.
  • Reviewed and edited all training materials for accuracy and 100% company policy compliance.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
  • Evaluated effectiveness of training by using feedback, surveys, focus groups and other relative means to stay above minimum 4.5% out 5% grading scale that’s measured by class audience, based on impact & experience.

Retail Store Manager

AT&T Mobility
04.2018 - 06.2021
  • Exceeded sales goals to be above 100% store attainment and accomplished business objectives by inspiring staff and promoting target products.
  • Maximized growth and minimized shrinkage in all 8 locations through excellent customer service and adherence to standard practices.
  • Managed hiring, scheduling, training and mentoring new staff members.
  • Monitored team sales targets and addressed deficiencies for up to 10 employees per location.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Maintained high audit standards, & inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Approved regular payroll submissions for employees.

Assistant Store Manager

AT&T Mobility
08.2016 - 04.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards to ensure locations minimum 85% overall customer experience monthly rating was exceeded, while reducing call in rate & churn within 14 day buyers remorse period and beyond.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Retail Sales Expert

AT&T Mobility
01.2016 - 08.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used product knowledge to suggest items to match client needs.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Consistently over 100% attainment in overall sales month over month.
  • Managed efficient cash register operations.

Foreman/Lease Operator

Baker consulting & Enerplus Resources
01.2014 - 12.2015
  • Gauged and recorded oil and water tanks to document daily fluid production data for regulatory oversight.
  • Logged official production numbers from equipment readings and monitored trends.
  • Maintained clean, tidy and professional well operations in line with company standards.
  • Enforced sound safety practices to protect workers and minimize liability.
  • Conducted daily well tests and maintained regular monitoring of wells and equipment.
  • Evaluated production-related problems and worked with production leadership and engineering teams to resolve issues.
  • Managed after-hours emergency responses nightly to restart compressors and restore well operations for over 100+ wells.

Education

Some College (No Degree) -

River Ridge High School
Lacey, WA
06.2011

Skills

  • Active Listening
  • Quality Standards
  • Time Management
  • Hiring and Coaching
  • Course Development
  • Project Management
  • Change Management
  • Employee Scheduling
  • Business Administration
  • Company Policy Compliance
  • Employee Timesheet Processing
  • Standard Operating Procedures Understanding
  • Team Development Strategies
  • Written and Oral Communications
  • Team Direction
  • Manager Coaching and Training
  • Program Management
  • Instructor Support
  • Training Activity Management
  • Sales Team Development
  • Customer Service
  • Team Leadership
  • Manage Inventory
  • Customer Assistance
  • Upselling Strategies
  • Customer Traffic Management
  • Corrective Actions
  • Leadership Training

Accomplishments

  • Eagle award by the City of Minot, ND for exceptional customer service (2017)
  • Top store manager in the west region for both wireless & business sales (2019)
  • Multiple awards & additional recognition for consistently being a top seller, top sales manager, & having top selling locations in multiple KOI's for all 8 locations
  • Converted 4 level 1 stores to a level 2 by increase of productivity & sales, minimizing profit loss, & passing audits

Additional Information

Professional References

  • Garret Kunz | 701.805.5400 (Prior AT&T GM/Mentor)
  • Fred Strand | 701.516.0222 (Prior AT&T GM/Mentor)
  • Jeremy Farmer | 701.720.5981 (Prior AT&T MGR/Police Officer)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don't let the fear of losing be greater than the excitement of winning.
Robert Kiyosaki

Timeline

Senior Training Manager

AT&T Mobility
06.2021 - 02.2023

Retail Store Manager

AT&T Mobility
04.2018 - 06.2021

Assistant Store Manager

AT&T Mobility
08.2016 - 04.2018

Retail Sales Expert

AT&T Mobility
01.2016 - 08.2016

Foreman/Lease Operator

Baker consulting & Enerplus Resources
01.2014 - 12.2015

Some College (No Degree) -

River Ridge High School

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Jimmy Fernandez