Jimmy Finger
Wimberley,TX
Summary
To join a team of professionals to utilize my professional sales skills, and relationship-building skills and bring them to the table to create growth and value for any company seeking to increase revenue and expansion.
Jimmy was born in Austin Texas, currently living in Wimberley Texas with his beautiful wife Marie. Jimmy has a great understanding of the ever-changing housing, ranch, and land market across the state. Along the way, Jimmy has worked with many clients and has easily made new friends. Jimmy believes if you love what you do, passion will drive success. Jimmy truly loves sales and helping others achieve their goals, whatever those may be. Jimmy is a dedicated and very dependable person. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Senior Services Representative
Dell
- Manage a sizeable services-based team that assists regional partners with Value-added consulting and deployment services, concentrating on data center design, transformation, and improved business outcomes
- Services include retention of service contracts/renewals and expansion of the footprint of service relationships
- The key skill set of large-scale collaboration of Dell management teams to partner opportunities
- Blended attainment to exceed 150% over the last 3 years in this role.
Channel Services Sales Rep
Dell
02.2018 - 02.2023
- Responsible to drive inbound and outbound calls, to focus on maintaining and expanding business relationships/market share with existing and new customers
- Driving overall strategies and direction for all virtual team members and resources
- Recommends business solutions considering customer needs and Dell interests
- Grew Insight account from $849 thousand to 1.3B, 500M over projection revenue in FY21.
Federal Services Sales Specialist
DISYS/DELL
11.2015 - 02.2018
- Responds and creates customer quotes for GSA eBuy bid board, based on a combination of Dell computer technology and available software solutions
- Created GSA reporting status worksheet to communicate the status of RFQs and orders to Dell Management on a daily basis
- Communicated options, upgrades, purchase discounts, and upcoming promotions to assist customers in making the best possible business decisions
- Maintained the Federal Bid Marketplace bid board for all government agencies, civilians, and the DoD
- Proficient with all Microsoft applications along with Salesforce, DOMS, Dellstar, IDD.
Direct Services Sales Rep VI
Dell Commercial Division
12.2012 - 11.2015
- Responsible for selling, creating, and pricing Services SOW's including but not limited to remote and onsite services delivered by Dell technicians and GEO partner technicians
- A wide range of services for PC's, servers, and storage hardware
- Services include deployment of new hardware removal of legacy hardware, including installation of customers' images and related software
- Uses advanced knowledge to build customer relationships and assist customers in maintaining support coverage
- Provides aftermarket sales support to the inside sales teams/Partners during the APOS sales process
- Address customer needs of varying complexity or work with subject matter experts to address a solution of even higher complexity
- Manage a high-volume workload within a deadline-driven environment
- Resolves an average of 320 inquiries per week and consistently meets performance benchmarks in all areas (speed, accuracy, volume).
Education
High School Diploma -
Crockett High School
Austin, TXSkills
- Report Generation
- Consultative Sales
- Data Collection
- Scheduling
- Product Knowledge
- Complaint Resolution
- Client Relations
- Microsoft Excel
- Product and Service Solutions
- Conflict Resolution
- Service Upselling
- Critical Thinking
- Recordkeeping Strengths
- Customer Service
- Product Promotion
- Product Education
- Team Development
- Lead Generation
- [Software] CRM System Proficiency
- Project Management Abilities
- Problem-Solving Abilities
- System Implementation
- Sales Expertise
- Microsoft Outlook
- Spreadsheets
- Customer Relationship Management (CRM)
- Strategic Sales Knowledge
- Microsoft Office Suite
- Account Management
- Key Stakeholder Relationship Building
- Customer Relations
- International Sales Support
- Professional Telephone Demeanor
Other Education And Licenses
- Licensed Realtor with Keller Williams
- Specializing in high-end homes, land, and ranch sales
Awards Skills Professional Development
FY22 Team Player Award, Awarded salesman of the month 3 times in 12 month period, Achieved Champions Club 3 times, APOS sales rep of the year, Solid command of Microsoft Excel, Word, Outlook, SalesForce, and PowerPoint
Hobbies and Interests
- Snow skiing
- Golf
- Riding with friends and family in his side x side in the mountains of Colorado
- Spending time with his two rescue dogs
Timeline
Channel Services Sales Rep
Dell
02.2018 - 02.2023
Federal Services Sales Specialist
DISYS/DELL
11.2015 - 02.2018
Direct Services Sales Rep VI
Dell Commercial Division
12.2012 - 11.2015
Senior Services Representative
Dell
High School Diploma -
Crockett High School