Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jimmy Fowler

5687 North Church St. Greensboro,NC

Summary

Skilled Field Technician adept at delivering high-quality service and support in diverse environments. with Charter Spectrum, adept at troubleshooting and resolving complex technical issues. Proven expertise in telecommunications installation and effective communication, ensuring high customer satisfaction. Recognized for attention to detail and commitment to workplace safety, consistently completing appointments on time and enhancing service quality.

Overview

34
34
years of professional experience

Work History

Field Technician

Charter Spectrum
Greensboro, North Carolina
07.2021 - Current
  • Investigated and solve technical concerns raised by customers efficiently.
  • Installed and configured telecommunications equipment at customer locations.
  • Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
  • Completed scheduled appointments on time to drive quality service.

Field Service Technician

Communication Unlimited
Greensboro, North Carolina
02.2021 - 07.2021
  • Installed and configured communication equipment at customer sites as a Contractor.

Lead Template

Affordable Stone Products
Greensboro, North Carolina
06.2014 - 03.2020
  • Completed day-to-day duties accurately and efficiently when building templates for Stone Countertops.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

CNC Area Supervisor

The Stone Resource
High Point, North Carolina
08.2001 - 06.2014
  • Supervised daily operations to ensure efficient workflow and service delivery.
  • Implemented process improvements to enhance team productivity and efficiency.
  • Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
  • Developed and maintained a positive working environment for all staff members.

Squad Leader

United States Marine Corps
06.1991 - 06.1995
  • Led small teams in executing tactical maneuvers during training operations.
  • Evaluated team performance and provided constructive feedback to members.
  • Implemented standard operating procedures to ensure mission readiness.
  • Supervised maintenance of weapons and equipment.

Education

High School Diploma -

Francis Scott Key High School
Union Bridge, MD
06-1991

Some College (No Degree) - Information and Communication Technology

Guilford Technical Community College
Jamestown, NC

Skills

  • Telecommunications installation
  • Problem solving
  • Attention to detail
  • Effective communication
  • Customer relationship management
  • Workplace safety
  • Equipment installation
  • Preventative maintenance
  • Technical support
  • Equipment troubleshooting

Accomplishments

  • Completion of Progression through Field Technician V
  • Certificate of completion of Apprenticeship
  • Award of Excellence Tier 5 2023

Timeline

Field Technician

Charter Spectrum
07.2021 - Current

Field Service Technician

Communication Unlimited
02.2021 - 07.2021

Lead Template

Affordable Stone Products
06.2014 - 03.2020

CNC Area Supervisor

The Stone Resource
08.2001 - 06.2014

Squad Leader

United States Marine Corps
06.1991 - 06.1995

High School Diploma -

Francis Scott Key High School

Some College (No Degree) - Information and Communication Technology

Guilford Technical Community College

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