William Shea
Hazlet,NJ
Summary
Dedicated and detail-oriented field technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management.
Resourceful Field Technician known for productivity and efficiency in task completion. Skilled in troubleshooting, preventive maintenance, and technical documentation. Excel using critical thinking, problem-solving, and communication skills to achieve optimal results in challenging environments.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Field Technician
Verizon
New York, New York
06.1996 - Current
- Installed and maintained telecommunications equipment for residential and commercial clients.
- Diagnosed and repaired network connectivity issues for optimal service performance.
- Conducted site surveys to assess installation requirements and customer needs.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Was a lead service technician for New York cities E911 emergency services for 13 years
College Lab technician
City University of New York
Brooklyn, New York
01.2004 - 05.2020
- Conducted laboratory experiments following established protocols and safety guidelines.
- Maintained inventory of laboratory supplies and ordered materials as needed.
- Operated and calibrated laboratory equipment for accurate test results.
- Assisted researchers by providing technical support during experiments.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Processed specimens following established protocols while adhering to strict safety standards.
Education
Bachelor of Arts - Communications
City University of New York School of Professional Studies
New York, NY 01.2010 - 05.2015
Skills
- Network troubleshooting
- Telecommunications installation
- System diagnostics
- Hardware repair
- Excellent verbal and written communication skills
Certification
- FCC lifetime Radio license with radar endorsement , 2008
Accomplishments
- Graduate of CUNY school of professional studies Summa Cum Laude 2015
Timeline
Bachelor of Arts - Communications
City University of New York School of Professional Studies
01.2010 - 05.2015
College Lab technician
City University of New York
01.2004 - 05.2020
Field Technician
Verizon
06.1996 - Current