Jimmy Le
Richmond,TX
Summary
Dynamic professional skilled in customer engagement and POS systems. Proven ability to analyze customer behavior and enhance satisfaction in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
H-E-B Customer Service Team Member
H-E-B
Richmond, TX
06.2025 - Current
- Assisted customers daily by answering questions, resolving issues, and providing product guidance
- Communicated clearly with team members and supervisors to meet daily performance goals
- Learned and used POS and inventory systems to track transactions and product availability
- Maintained a positive attitude in a fast-paced, high-volume environment
Personal Portfolio Manager
Self-employeed
Richmond, TX
01.2024 - Current
- Performed in public events requiring coordination, confidence, and professionalism
- Worked as part of a team to meet performance expectations
- Helped raise over $20,000 annually through community performances
eCommerce Sales & Customer
Self-employeed
Richmond, TX
05.2024 - 09.2025
- Engaged with customers to understand needs, explain product benefits, and guide purchasing decisions
- Followed up with interested buyers to answer questions and close sales
- Analyzed customer behavior and sales data to adjust product offerings and messaging
- Managed orders, payments, and customer communication with accuracy and professionalism
Education
Bachelor of Science - Mechanical Engineer
University of Houston – Cullen College of Engineer
Houston, TX05-2029
Skills
Microsoft Excel (tracking, analysis, reporting), POS systems and transaction processing, CRM-style record keeping, basic CAD, and technical literacy
Affiliations
TECHNICAL SKILLS • Microsoft Excel (tracking, analysis, reporting) • POS systems and transaction processing • CRM-style record keeping • Basic CAD and technical literacy
Timeline
H-E-B Customer Service Team Member
H-E-B
06.2025 - Current
eCommerce Sales & Customer
Self-employeed
05.2024 - 09.2025
Personal Portfolio Manager
Self-employeed
01.2024 - Current
Bachelor of Science - Mechanical Engineer
University of Houston – Cullen College of Engineer