Jimmy Lugo Cardoza
Davenport,FL
Summary
Proven expert in Home Automation and System Troubleshooting, I significantly enhanced energy efficiency and client adoption rates at Vivint Home Security and Automation. Skilled in problem-solving and communication, I led teams to complete projects efficiently, achieving a broad user base expansion through innovative smart home solutions and exceptional service delivery.
Overview
15
15
years of professional experience
Work History
Smart Home Professional
Vivint Home Security and Automation
08.2019 - Current
- Optimized energy efficiency for clients by recommending appropriate devices and settings based on their unique requirements.
- Assisted in the development of marketing materials that effectively showcased the company''s expertise and value proposition, attracting new clients to its growing customer base.
- Assisted in the design of intuitive user interfaces for smart home systems, enhancing usability for clients of all ages and technological proficiencies.
- Delivered exceptional presentations at trade shows and industry events, generating increased interest in company''s products/services among prospective customers.
- Educated clients on the benefits of smart home technology, leading to higher adoption rates and a more extensive user base.
Underground Equipment Operator
Prince Telecom
05.2018 - 06.2019
- Operated equipment such as Ditch Witch and Missile to support work site needs and enhance team efficiency.
- Sustained safety protocols by observing proper and safe usage of equipment and materials.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Measured lengths distances and mark it locations to help prepare sites for planned operations.
- Cleaned and maintained tools and equipment to promote team performance.
- Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized.
Field Supervisor
Prince Telecom
08.2017 - 06.2019
- Managed technicians while leading and delegating job assignments, tracking project statuses and resolving issues to maximize productivity.
- Monitored time lines, set up order of operations and managed field schedules.
- Developed successful resolutions for issues that arose during field operations.
- Completed project milestones on time by keeping team members on task and operating with efficiency.
- Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques .
- Recruited, hired and trained crew members on application of projects.
Installation Technician
Prince Telecom
12.2016 - 08.2017
- Troubleshoot and installed Comcast cable and security systems weekly.
- Maintained clean tools , test equipment and work motor vehicles
- Performed all job while complying with the company's safety procedures and guidelines
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Provided key information to customers, educating on equipment, products and services.
Satellite Installation Technician
Sky King Satellite
01.2015 - 12.2016
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
- Collaborated with team members to streamline processes, optimizing overall productivity.
- Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
Field Supervisor
DirectSat USA / Directv
03.2013 - 01.2015
- Managed Technicians and contractors, about 125 persons in total would report to me.
- Monitored employee performance for compliance with regulations and policies.
- Developed successful resolutions for issues that arose during field operations.
- Managed all work with little supervision or need of intervention of my superiors.
- Monitored contractor adherence to quality standard and plan requirements.
- Worked overtime, including evenings and weekends to respond to emergencies and fix unsafe conditions.
Satellite Installation Technician
DirectSat USA / Directv
01.2010 - 03.2013
- Communicated with customers to explain installation process and ideal satellite dish placement.
- Documented inventory in company vehicle every week for record keeping.
- Installed in-home devices, programmed settings and trained customers on basic use.
- Manually installed and replaced system components while on ladders or hands and knees in thighs areas such as attics and crawl in spaces.
- Ran cables, installed outlets and cleaned up dust and debris.
- Performed advanced troubleshooting and diagnostic procedures to find root causes and device corrections.
Education
GED -
Monserrate Leon De Irrizarry
Cabo Rojo, Puerto Rico05.1999
Skills
- Lighting Control Systems
- Energy Management Solutions
- Network Security Management
- System Troubleshooting
- Installation Documentation
- Home Automation Expertise
- Smart Home Design
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Smart Home Professional
Vivint Home Security and Automation
08.2019 - Current
Underground Equipment Operator
Prince Telecom
05.2018 - 06.2019
Field Supervisor
Prince Telecom
08.2017 - 06.2019
Installation Technician
Prince Telecom
12.2016 - 08.2017
Satellite Installation Technician
Sky King Satellite
01.2015 - 12.2016
Field Supervisor
DirectSat USA / Directv
03.2013 - 01.2015
Satellite Installation Technician
DirectSat USA / Directv
01.2010 - 03.2013
GED -
Monserrate Leon De Irrizarry
Similar Profiles
Luis CervantesLuis Cervantes
Technician at Vivint Home Security and AutomationTechnician at Vivint Home Security and Automation
Laqwan ScottLaqwan Scott
Assistant Manager at Vivint Home Security and AutomationAssistant Manager at Vivint Home Security and Automation
William-Michael HeathWilliam-Michael Heath
Field Service Professional at Vivint Home Security and AutomationField Service Professional at Vivint Home Security and Automation