LEE BEDSAUL
People Manager
McComb,MS
Summary
Experienced and dedicated Leader, Manager and Mentor with over 20 years of experience in the Service and Sales Industry. Excellent reputation for resolving problems, driving results and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Smart Home Professional
Vivint Home Security And Automation
McComb, MS
02.2020 - Current
- Install, service, and troubleshoot smart home and security technology
- Identify customer security gaps and utilize product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Security and Smart Home Automation products
- Provide high level of customer satisfaction with individual 100 average survey score
- Recognized as team leader and acting manager when needed
Team Lead of Sales and Service
World Travel Holdings
Remote, US
10.2016 - 02.2020
- Used coordination and planning skills to manage and mentor 60+ in-office and remote agents by developing personalized strategies to produce higher results in all key metrics
- Ensure consistent customer experience through call evaluations and audits
- Facilitate weekly huddles to share important company updates and expectations
- Perform 1:1 calls to provide feedback, highlight metrics, and increase virtual employee engagement
Store Manager
Spencer Gifts
Memphis, TN
12.2014 - 10.2016
- Sole responsible for merchandising, inventory control, payroll, staffing of $1m, Top 100 Revenue and Top 25 Shrink location
- Up 3.5% over LY in Revenue and Down from 1.72% to 1.27% shrink
- Increased average Store Assessment scores from 79% to 97%
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Store Manager
Spirit Halloween
Atlanta, GA
09.2014 - 11.2014
- Responsible for complete setup and breakdown of retail "popup" location
- Solely responsible for staffing, training, payroll, product receiving and merchandising
- Achieved highest percent in region for Spirit of Children charity initiative with over 80% participation
Asst. Store Manager
Goodwill of North Georgia
Atlanta, GA
01.2011 - 09.2014
- Managed daily operations and procedures and implemented changes to enhance efficiency of daily activities in $1m+ store
- Maintained staff of 35+ through Interviewing, Hiring, Training and Recognition
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
Asst. General Manager
Books-A-Million/Joe Muggs
Atlanta, GA
08.2009 - 01.2011
- Responsible for hiring and training staff of both bookstore and café
- Managing receiving and merchandising of 7,000+ piece weekly delivery
- Increased all aspects of key performance indicators to improve store’s overall ranking to top 25% of company after being in bottom 10% prior to arrival
District Training Store Manager
Blockbuster Video
Atlanta, GA
10.2002 - 08.2009
- Established processes for training new Assistant Managers & Store Managers while managing store with over $1.2 Million in annual revenue and 2500+ Active Members
- Awarded Store Manager of Year in 2005 & 2007
- Highest Total Net Revenue Comp store in region 3 years consecutively
Education
Certification - Leadership And Facilitation
Franklin Covey
Atlanta, GA 01.2013 - 12.2013
Certification - Leadership Academy
Dale Carnegie of Georgia
Atlanta, GA 01.2012 - 12.2012
Associate of Science -
Floyd College
Rome, GA 09.2000 - 05.2002
Skills
Microsoft 365
Google Workspace
Team Building
Training and Development
Policies and Procedures
Staff Management
Key Performance Indicators
Priority Management
Workday, ADP and other HRIS
Timeline
Smart Home Professional
Vivint Home Security And Automation
02.2020 - Current
Team Lead of Sales and Service
World Travel Holdings
10.2016 - 02.2020
Store Manager
Spencer Gifts
12.2014 - 10.2016
Store Manager
Spirit Halloween
09.2014 - 11.2014
Certification - Leadership And Facilitation
Franklin Covey
01.2013 - 12.2013
Certification - Leadership Academy
Dale Carnegie of Georgia
01.2012 - 12.2012
Asst. Store Manager
Goodwill of North Georgia
01.2011 - 09.2014
Asst. General Manager
Books-A-Million/Joe Muggs
08.2009 - 01.2011
District Training Store Manager
Blockbuster Video
10.2002 - 08.2009
Associate of Science -
Floyd College
09.2000 - 05.2002