Jimmy Luna
San Antonio
Summary
Hardworking Solutions Engineer dedicated to achieving business objectives by delivering world-class service. Established history working in collaborative teams while quickly developing good understanding of new technologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Solutions Engineer
CampTek
09.2019 - 04.2025
- Managed network operations for over 10 locations.
- Coordinated with customers and resolved technical issues and prepared documents.
- Identified and resolved issues with network devices, including firewalls, switches, access points, and PBX phone network.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Created proofs of concept for innovative new solutions.
Chat Support Specialist - Mailchimp
TaskUs
07.2017 - 09.2019
- Technical Support through chat and email correspondence
- Assist with RSS and HTML for email templates.
- Configuring workstations for new hire class
- Ensuring all agents are in compliance and updated with proper software and authentication.
- Formatting machines, adding profiles to devices, and configuring VPNs on devices
Remote Tech Support Agent
VMC
09.2015 - 07.2017
- Remote access computer technical support agent.
- Assist customer with maintaining and updating computers.
- Assist with questions and taking ownership of tickets from other agents.
- Managing ticket queues and volume during overnight shifts.
Education
No Degree - Computer Information Systems
Palo Alto College
San Antonio, TXHighlands High School
San Antonio, TX2002
Skills
- Helpdesk admin
- Creating workstations
- Computer networking
- Cisco Meraki support
- Root cause analysis problem solving
- Network configuration and design
Certification
- Google IT Support - [2019]
Timeline
IT Solutions Engineer
CampTek
09.2019 - 04.2025
Chat Support Specialist - Mailchimp
TaskUs
07.2017 - 09.2019
Remote Tech Support Agent
VMC
09.2015 - 07.2017
Highlands High School
No Degree - Computer Information Systems
Palo Alto College
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