Kenesha Aldridge
Chicago,IL
Summary
I am seeking employment with a company where I can use my talents and skills to grow and expand the company. I want to succeed in a stimulating and challenging environment while I experience advancement opportunities. I want to excel with hard work, perseverance and dedication. I may not I am seeking employment with a company where I can use my talents and have a lot of experience for some jobs but I have a lot to bring to the table, I'm always open for new opportunities, I'm also a fast learner. I promise you won't be disappointed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader/Manager
Walgreens
Chicago, IL
08.2022 - 08.2023
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Monitored team performance to ensure compliance with company standards.
- Ensured that all employees adhered to established safety regulations and guidelines.
- Resolved conflicts between employees or customers in an efficient manner.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
- Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
- Displayed leadership skills by motivating team members to meet daily goals.
- Ensured that shelves were adequately stocked throughout the day by conducting regular checks.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Participated in weekly team meetings to discuss upcoming events or promotions.
- Helped employees accomplish tasks during peak periods.
- Directed and led employees and team members on effective operations, methods and procedures.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Identified needs of customers promptly and efficiently.
- Conducted daily pre-shift meetings to ensure smooth operation of the shift.
- Organized staff schedules and breaks according to store requirements.
- Communicated regularly with other departments regarding product availability, pricing issues.
Security Officer
Allied Universal
Chicago, IL
02.2022 - 08.2022
- Protect student wellness center
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures
- Investigated all reported incidents of theft or vandalism on premises.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored premises and recorded activity in daily officer reports.
- Observed patrons and customers to quickly address security situations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Provided friendly and professional assistance to employees, visitors and customers.
Amazon Delivery Driver
Amazon Flex
Chicago, IL
01.2022 - 02.2022
- Pick up/drop off phone, phone charger, keys, etc from dispatch before and after
- Drop off packages until vehicle is empty
- Rescue someone (help them deliver their packages)
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Loaded and unloaded vehicles at distribution center and delivery address.
Package Handler
UPS
Hodgkins, IL
11.2021 - 12.2021
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Resolved conveyor system issues by clearing jams and blockages.
Brand Ambassador/Sales Associate
Forever 21
Chicago, IL
08.2021 - 11.2021
- Ring customers out
- Try to get them to apply for our credit card
- Assist customers in the fitting room
- Organize the store to make sure it's sanitized and ready for the next day
- Assist with shipment ( hanging, apply sensors to garments, place on floor, etc)
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Conversed with customers to share information about products and services.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Engaged with potential customers, providing product information and answering queries.
Call Center Customer Service Representative
Hornblower Cruises & Events
Chicago, IL
08.2019 - 03.2020
- Assist guest with booking cruises (dining/sightseeing)
- Answer any questions guest may have regarding cruises (private/public)
- Assist guests with planning special events( proposals/birthdays etc.)
- Assist guests with gift card purchases
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Resolved customer issues in a timely manner.
- Identified potential opportunities for upselling products or services to customers.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Assisted customers in navigating webpages for online purchases or account setup.
- Updated existing customer information as needed in company databases.
- Participated in training sessions to stay current on changes in products and services.
- Educated customers on product features and benefits that best suit their needs.
Sales/support generalists
Victoria's Secret
Chicago, IL
05.2017 - 10.2019
- Ring customers out
- Try to sign them up for our angel cards
- Do go backs (items customers changed their mind on)
- Sell items to customers so their able to get our promotions (add ons)
- Interact/assist customers
- Recover (clean up the store so that it looks presentable for the next day)
- Assist customers with getting their correct bra size
- Shipment
- Floor sets/overnights (change the store around)
- Inventory
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Met performance standards consistently for answer rate, handle time and service quality.
- Analyzed customer requirements, identified potential solutions, and recommended products or services.
- Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.
- Trained new sales support staff on internal processes and customer service best practices.
Cashier
Kohl's
Chicago, IL
01.2015 - 10.2017
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
Deli clerk
Jewel Osco, Deli
Chicago, IL
02.2017 - 09.2017
- Greeted customers in a friendly and professional manner.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Operated cash register accurately and efficiently for customer transactions.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Provided accurate pricing information when requested by customers.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
Cashier
Mariano's Fresh Market
Chicago, IL
10.2016 - 03.2017
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Weight items to get the exact price
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Cart Attendant/Cashier
Target
Chicago, IL
10.2015 - 03.2016
- Provided assistance with loading purchased items into customer vehicles.
- Organized shopping carts in designated areas for easy retrieval by customers.
- Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
- Operated cash register to process customer payments accurately and efficiently.
- Monitored customer traffic patterns to ensure efficient flow of customers through checkout lines.
- Gathered carts from parking lot and inside store for customer use.
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Cleaned parking lots and sidewalks by picking up litter, removing snow, and treating ice to keep areas safe for customers.
- Collected shopping carts and baskets from inside and outside store.
- Kept entrances clean of debris or clutter and cleaned up spills throughout store
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Provided assistance to customers with special needs or requests regarding cart usage.
- Engaged with customers, providing directions and answering queries about the facility.
Door to door sales
The Power Company
02.2015 - 05.2015
- Trying to get customers by getting them to sign up with direct energy
- Recruiting
Account executive
Zengo & co
Chicago, IL
01.2015 - 03.2015
- Door to door sales
- Trying to get customers by convincing them to sign up with safe link to receive a free government cell phone
- Recruiting
administrative assistant
Institute for Positive Living
06.2013 - 10.2014
- Assisting with computers
- Assisting children with homework
- Answering phones
- Maintained structure
- Maintained a safe and clean environment
- Filing
- Copying
Admin Assistant
Institute for Positive Living
Chicago, IL
07.2013 - 09.2014
- Assisting children with homework
- Help plan events
- Making sure everything is in order
- Answering phones
- Assisting with computers
- Maintaining a safe and clean environment
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Developed project plans for various tasks assigned by upper management.
- Directed customer inquiries to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Internship
Institute for Positive Living
Chicago, IL
10.2013 - 08.2014
- Frequent use of Microsoft (Excel, PowerPoint, Outlook, and word
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Proofread documents before submitting them for review.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Dunbar vocational career academy
Chicago, IL06-2014
Some College (No Degree) -
Malcolm X College
Chicago, ILSkills
- CASHIER
- ADMIN ASSISTANT
- COACHING
- CUSTOMER SERVICE
- FOOD SERVICE
- HELPDESK
- RECEPTIONIST
- RETAIL SALES
- TRAINING
- Sales Support
- Pricing
- Door-to-Door Experience
- Desktop Support
- Recruiting
- Sales
- Typing
- Shipment
- New employee training
- Floor-sets
- Crew member
- Helpdesk admin
- Computer skills
- Communication skills
- Planning and coordination's
- Training and coaching
- Management skills
- Active listening
- Team Management
- Employee Training
- Supply Ordering
- Cash Handling
- Handling Customer Complaints
- Shift leadership
- Opening and closing procedures
- Punctual and Reliable
Certification
- PERC Card
- CPR Certification
- Driver's License
- Guard Card
Personal Information
Authorized To Work: US for any employer
Timeline
Shift Leader/Manager
Walgreens
08.2022 - 08.2023
Security Officer
Allied Universal
02.2022 - 08.2022
Amazon Delivery Driver
Amazon Flex
01.2022 - 02.2022
Package Handler
UPS
11.2021 - 12.2021
Brand Ambassador/Sales Associate
Forever 21
08.2021 - 11.2021
Call Center Customer Service Representative
Hornblower Cruises & Events
08.2019 - 03.2020
Sales/support generalists
Victoria's Secret
05.2017 - 10.2019
Deli clerk
Jewel Osco, Deli
02.2017 - 09.2017
Cashier
Mariano's Fresh Market
10.2016 - 03.2017
Cart Attendant/Cashier
Target
10.2015 - 03.2016
Door to door sales
The Power Company
02.2015 - 05.2015
Cashier
Kohl's
01.2015 - 10.2017
Account executive
Zengo & co
01.2015 - 03.2015
Internship
Institute for Positive Living
10.2013 - 08.2014
Admin Assistant
Institute for Positive Living
07.2013 - 09.2014
administrative assistant
Institute for Positive Living
06.2013 - 10.2014
High School Diploma -
Dunbar vocational career academy
Some College (No Degree) -
Malcolm X College