Jimmy McEvoy
St Louis,MO
Summary
Dynamic professional with a proven track record at The Fabulous Fox Theatre, adept in enhancing customer experiences and streamlining ticketing processes. Excels in public speaking and superior communication, demonstrating exceptional customer service. Skilled in leveraging networking and multitasking abilities to exceed sales goals and facilitate team growth.
Overview
11
11
years of professional experience
Work History
Ticketing Supervisor
The Fabulous Fox Theatre
St. Louis, MO
08.2018 - Current
- Process ticket sales over the phone, in person, and online
- Input appropriate information into the software system (e.g. Paciolan), including customer reservations, payment sources, and contact details
- Promptly resolve customer related issues
- Manage Will Call and guest list procedures
- Reconcile daily ticket sales and ensure accurate cash handling
- Generating reports on ticket sales and revenue
- Facilitate onboarding processes to ensure seamless integration of new team members
Inside Sales Representative
Buildingstars International
St. Louis, MO
05.2020 - 03.2021
- Developed strategic relationships with existing customers while conducting business to business cold and warm calls to generate interest in our
services - Coordinated personal appointments for Outside Sales Representatives
- Recorded and monitored communications with potential clients
- Distributed marketing materials to prospective customers
- Participated in weekly meetings with the Outside Sales team discussing past and future appointments and sales
Tour Guide and Guest Service Specialist
Anheuser-Busch Tour Center
St. Louis, MO
05.2014 - 08.2018
- Acquired extensive knowledge of the brands and its products
- Presented a positive attitude and excellent customer service to ensure guest expectations were exceeded
- Mastered public speaking to deliver company approved presentation before large groups of guests
- Organized and conducted customized private tours within the establishment
- Trained in every aspect of bar operations, including TIPS (Training for Intervention Procedures)
Education
Bachelor of Fine Arts - Musical Theater
Rider University
Lawrenceville, NJ05-2016
Skills
- Excellent public speaker
- Exceptional customer service
- Superior communication skills
- Networking enthusiast
- Adept multi-tasker
- Skilled in time management
- Patient and attentive
- Always willing to learn
AFFILIATIONS
- Member of The Screen Actors Guild - American Federation of Television and Radio Artists (SAG-AFTRA)
Timeline
Inside Sales Representative
Buildingstars International
05.2020 - 03.2021
Ticketing Supervisor
The Fabulous Fox Theatre
08.2018 - Current
Tour Guide and Guest Service Specialist
Anheuser-Busch Tour Center
05.2014 - 08.2018
Bachelor of Fine Arts - Musical Theater
Rider University
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