Jimmy Mendez

Service Technician

Audi Beverly Hills | A Fletcher Jones

05.2013 - Current

Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.