Jimmy Oliver
Georgetown,TX
Summary
Intelligent IT Manager with a long record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
31
31
years of professional experience
Work History
IT Director
Nyle Maxwell Family of Dealerships
Austin, TX
05.2011 - Current
- Negotiated service agreements with vendors for hardware, software, and services procurement.
- Performed regular maintenance checks on computer systems and networks.
- Controlled operational IT budget and expenditures within department parameters.
- Provided company users with tech support for IT problems and account maintenance.
- Analyzed workflows and established priorities for daily operations.
- Installed new hardware and software components as needed according to established standards.
- Ensured compliance with industry regulations related to information technology services.
- Implemented security measures to protect data from unauthorized access.
- Provided technical support for network infrastructure, hardware and software applications, and user access control issues.
Production Support Engineer
ERCOT
Taylor, TX
01.2007 - 05.2011
- Identified, analyzed and resolved technical problems related to software applications.
- Developed and implemented procedures for production support operations.
- Provided on-call support for critical production systems.
- Monitored system performance, identified issues and implemented solutions.
- Assisted engineers in developing, building or testing prototypes or new products.
- Compiled and evaluated statistical data to determine and maintain product quality and reliability.
- Evaluated industrial operations for compliance with permits or regulations.
- Performed troubleshooting tasks on complex distributed systems.
- Assisted in the deployment of new releases into production environment.
- Coordinated with development teams to ensure timely resolution of incidents.
IT Field Support Technician
Coventry Health Care
Houston, TX
08.1993 - 01.2007
- Installed and configured computer hardware, operating systems and applications.
- Provided technical support to users with diverse range of IT issues.
- Resolved software related issues on both desktop and laptop computers.
- Assisted with server administration tasks such as patching, upgrades.
- Created user accounts and managed user profiles in Active Directory environment.
- Deployed new PCs across multiple sites according to set standards.
- Collaborated with external vendors when necessary to resolve complex technical issues.
- Managed inventory control of all IT assets in the organization.
Education
Bachelor of Science - Information Technology
University of Houston - Downtown
Houston, TXSkills
- IT Security Policies
- Business Analysis
- IT Service Management
- Software Development
- Information Security
- Network Administration
- Problem-Solving Abilities
- Agile Work Processes
- Attention to Detail
- Budget Control
- Operational Reporting
- Excellent Communication
- System Integration
- Team Collaboration
- Self Motivation
- Infrastructure Development
Timeline
IT Director
Nyle Maxwell Family of Dealerships
05.2011 - Current
Production Support Engineer
ERCOT
01.2007 - 05.2011
IT Field Support Technician
Coventry Health Care
08.1993 - 01.2007
Bachelor of Science - Information Technology
University of Houston - Downtown
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