Jimmy Orival
Addison,TX
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loss Mitigation Specialist
Carrington Mortgage
Plano
04.2021 - Current
- Helped customers navigate options to maintain homeownership.
- Assessed clients' financial data to determine loan suitability.
- Discussed property liquidation options with customers.
- Provided reinstatement and payoff quotes to clients.
- Assisted with short sales and deed in lieu processes.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
Loss Mitigation Specialist
Mr. Cooper Mortgage
Coppell, TX
08.2015 - 04.2021
- Meets monthly individual and team goals and key performance indicators
- Understands and discusses customers' general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to
judgment other loss mitigation options - Conducts light skip-tracing activities
- Ensures compliance with company policies and procedures.
Loss Mitigation Specialist
J.P. Morgan Chase
Tampa, FL
08.2011 - 08.2015
- Demonstrated patience and professionalism when interacting with
consumers via phone, email, or letter - Reduced overall delinquencies by negotiating solutions mutually
beneficial to client and company. - Contacted borrowers to obtain and clarify information and
documentation related to liens and judgments.
Education
Associate of Applied Science -
New York City College of Technology of The City University of New York
Brooklyn, NY05.1996
Skills
- Customer Service (Call Center)
- Experience Knowledge of FHA, VA
and USDA loss mitigation
guidelines - Knowledge of FNMA
and FHLMC loss mitigation
guidelines - Basic data
entry/analysis skills preferred
- Proficient in use of Microsoft
Office Applications specifically
Excel, Word, & Outlook Proficient
in Mathematics specially
calculating income, debt owed,
loan to value ratios, & debt to
income - Loan Modification
- Collections experience
- Underwriting understanding
Certification
Claimed Adjuster License - All Lines
Timeline
Loss Mitigation Specialist
Carrington Mortgage
04.2021 - Current
Loss Mitigation Specialist
Mr. Cooper Mortgage
08.2015 - 04.2021
Loss Mitigation Specialist
J.P. Morgan Chase
08.2011 - 08.2015
Associate of Applied Science -
New York City College of Technology of The City University of New York