Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Briona Davis

Philadelphia,PA

Summary

Talented customer service representative with proven track record of providing financial services to clients while managing complex loan transactions. Offers great time management and task prioritization skills.

Overview

11
11
years of professional experience

Work History

Loss Mitigation Specialist

Freedom Mortgage
Marlton
10.2021 - Current
  • Conduct outreach campaigns in order to educate clients about available options for loan modifications
  • Facilitated conference calls between borrowers, lenders and other stakeholders involved in loss mitigation cases.

Billing Specialist

Accolade
Plymouth Meeting
11.2019 - 03.2020
  • Reviewed and posted daily payments
  • Performed additional duties as assigned by management team.

Customer Service Representative

Amerihealth Caritas
Philadelphia
11.2018 - 05.2019
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Educated customers on Health care policies and what is included in their coverage

Picker & Packer

House Of Beauty
Philadelphia
08.2018 - 10.2018
  • Rotated between jobs to pull items and pack items
  • Hand-selected and packed orders for shipment according to customer specifications.

Packer

Catalent Pharma Solutions
Philadelphia
06.2014 - 07.2017
  • Collaborated with colleagues to complete daily packing goals
  • Set up station by receiving packing orders and gathering packing materials.

Education

High School Diploma -

Northeast High School
Philadelphia, PA
06.2013

Skills

  • Requesting Deferments
  • Calculate Payments
  • Analytical and Critical Thinking
  • Money Handling Abilities
  • Call Center Operations
  • Data Entry
  • De-escalation

Personal Information

Title: Customer Service Specialist

Timeline

Loss Mitigation Specialist

Freedom Mortgage
10.2021 - Current

Billing Specialist

Accolade
11.2019 - 03.2020

Customer Service Representative

Amerihealth Caritas
11.2018 - 05.2019

Picker & Packer

House Of Beauty
08.2018 - 10.2018

Packer

Catalent Pharma Solutions
06.2014 - 07.2017

High School Diploma -

Northeast High School
Briona Davis