Talented customer service representative with proven track record of providing financial services to clients while managing complex loan transactions. Offers great time management and task prioritization skills.
Overview
11
11
years of professional experience
Work History
Loss Mitigation Specialist
Freedom Mortgage
Marlton
10.2021 - Current
Conduct outreach campaigns in order to educate clients about available options for loan modifications
Facilitated conference calls between borrowers, lenders and other stakeholders involved in loss mitigation cases.
Billing Specialist
Accolade
Plymouth Meeting
11.2019 - 03.2020
Reviewed and posted daily payments
Performed additional duties as assigned by management team.
Customer Service Representative
Amerihealth Caritas
Philadelphia
11.2018 - 05.2019
Responded to telephone inquiries and complaints following standard operating procedures
Educated customers on Health care policies and what is included in their coverage
Picker & Packer
House Of Beauty
Philadelphia
08.2018 - 10.2018
Rotated between jobs to pull items and pack items
Hand-selected and packed orders for shipment according to customer specifications.
Packer
Catalent Pharma Solutions
Philadelphia
06.2014 - 07.2017
Collaborated with colleagues to complete daily packing goals
Set up station by receiving packing orders and gathering packing materials.