Tyler Brooks
Loss Mitigation Specialist
Jacksonville,Fl
Summary
OBJECTIVE: Seeking a company I can spend a vast amount of time growing and building my career
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
4 Loss Mitigation Specialist
Mortgage
08.2021
- Provide information to customers regarding loss mitigation options.
- Options include Forbearance plans, Repayment Plans, Partial Claims, and Loan Modifications.
- Responsible for creating tasks to issue documentation to customers and 3rd parties such as Payoffs, 1098 Forms, and Billing Statements.
- Analyze and review changes in Escrow Balances as well as provide basic Mortgage Insurance and Tax Information.
- Fairly familiar with EMDS, Sagent and Account Connect systems.
- Guide customers through Company Portal as well as issue Username and Password resets.
- Calculate Customers monthly income and expenses to determine qualification for repayment plans.
Dept Specialist
TD Bank
06.2019 - 01.2021
- Curtailment of Insurance payments and Products Refunds.
- Managed Total Loss Claims and enter all data through Excel.
- Contacted Third Party Insurance compaines to send and receive documentation.
- Responded to Fellow associates, customers, and company inquires via email.
- Well Versed in FAW, AF, DealerTrack, and Fastreive.
Deli Clerk
11.2018 - 07.2020
- Responsible for supervising and completing online orders in a timely manner.
- Memorized full list of deli meat and cheeses along with sale items.
- Unloaded and organized merchandise.
- Made sure workspace was clean and orderly for morning shift.
Car Salesperson
FIVE STAR FORD
01.2018 - 10.2018
- Kept record of used car inventory including mileage and maintenance.
- Organized client’s documents and signatures for Human Resources to finalize.
- Assessed customers' needs to help determine specific vehicle and payment.
- Contacted customers via phone to set and confirm future appointments.
- Responded to customer concerns and questions via email Internal.
Education
High School Diploma -
Luella High School
Locust Grove, GA 09.2012 - 05.2016
Skills
Mortgage servicing understanding
Requesting deferments
Proficient in 10-key
Excellent Communication
Data Management
Timeline
4 Loss Mitigation Specialist
Mortgage
08.2021
Dept Specialist
TD Bank
06.2019 - 01.2021
Deli Clerk
11.2018 - 07.2020
Car Salesperson
FIVE STAR FORD
01.2018 - 10.2018
High School Diploma -
Luella High School
09.2012 - 05.2016