Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Brooks

Loss Mitigation Specialist
Jacksonville,Fl

Summary

OBJECTIVE: Seeking a company I can spend a vast amount of time growing and building my career

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

4 Loss Mitigation Specialist

Mortgage
08.2021
  • Provide information to customers regarding loss mitigation options.
  • Options include Forbearance plans, Repayment Plans, Partial Claims, and Loan Modifications.
  • Responsible for creating tasks to issue documentation to customers and 3rd parties such as Payoffs, 1098 Forms, and Billing Statements.
  • Analyze and review changes in Escrow Balances as well as provide basic Mortgage Insurance and Tax Information.
  • Fairly familiar with EMDS, Sagent and Account Connect systems.
  • Guide customers through Company Portal as well as issue Username and Password resets.
  • Calculate Customers monthly income and expenses to determine qualification for repayment plans.

Dept Specialist

TD Bank
06.2019 - 01.2021
  • Curtailment of Insurance payments and Products Refunds.
  • Managed Total Loss Claims and enter all data through Excel.
  • Contacted Third Party Insurance compaines to send and receive documentation.
  • Responded to Fellow associates, customers, and company inquires via email.
  • Well Versed in FAW, AF, DealerTrack, and Fastreive.

Deli Clerk

11.2018 - 07.2020
  • Responsible for supervising and completing online orders in a timely manner.
  • Memorized full list of deli meat and cheeses along with sale items.
  • Unloaded and organized merchandise.
  • Made sure workspace was clean and orderly for morning shift.

Car Salesperson

FIVE STAR FORD
01.2018 - 10.2018
  • Kept record of used car inventory including mileage and maintenance.
  • Organized client’s documents and signatures for Human Resources to finalize.
  • Assessed customers' needs to help determine specific vehicle and payment.
  • Contacted customers via phone to set and confirm future appointments.
  • Responded to customer concerns and questions via email Internal.

Education

High School Diploma -

Luella High School
Locust Grove, GA
09.2012 - 05.2016

Skills

    Mortgage servicing understanding

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Timeline

4 Loss Mitigation Specialist

Mortgage
08.2021

Dept Specialist

TD Bank
06.2019 - 01.2021

Deli Clerk

11.2018 - 07.2020

Car Salesperson

FIVE STAR FORD
01.2018 - 10.2018

High School Diploma -

Luella High School
09.2012 - 05.2016

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Tyler BrooksLoss Mitigation Specialist