Jimmy Owens
Monroe,GA
Summary
Talented Server and Host bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Organized with experience in fast paced restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Host/Server
O'shucks Seafood & Grill
Winder, GA
05.2020 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Monroe Area High School
Monroe, GA 08.2018 - Current
Dual Enrollment
Athens Technical College
Athens, GA 08.2020 - Current
Skills
Dining area maintenance
Guest relations management
Food sales and promotion
Hospitality service expertise
Timeline
Dual Enrollment
Athens Technical College
08.2020 - Current
Host/Server
O'shucks Seafood & Grill
05.2020 - Current
Monroe Area High School
08.2018 - Current