Grace Poirier
Student
Saco
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Host/Server
Otto Pizza
08.2022 - Current
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Used cash registers and credit card machines to cash out customers.
Receptionist
Tulu Salon
01.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Assistant Produce Manager/Deli Counter/Cashier
On The Vine Marketplace
06.2019 - 01.2023
- Planned attractive produce displays, using color and texture to enhance.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Coached and mentored new team members.
- Assisted customers with produce questions.
Cashier
Market Basket
06.2018 - 04.2019
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Thornton Academy
08.2018 - 06.2022
Nutrition & Dietetics
Southern Maine Community College
South Portland, ME 05.2001 -
No Degree - Cosmetology
Spa Tech Institute
Westbrook, Maine 05.2001 -
Skills
Group reservations management
Dining room management
Reservation coordination
Bill computation
To-go order preparation
Dining area maintenance
Hospitality service expertise
Performance improvement
Timeline
Receptionist
Tulu Salon
01.2024 - 07.2024
Host/Server
Otto Pizza
08.2022 - Current
Assistant Produce Manager/Deli Counter/Cashier
On The Vine Marketplace
06.2019 - 01.2023
High School Diploma -
Thornton Academy
08.2018 - 06.2022
Cashier
Market Basket
06.2018 - 04.2019
Nutrition & Dietetics
Southern Maine Community College
05.2001 -
No Degree - Cosmetology
Spa Tech Institute
05.2001 -
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