Jimmy Phillips
Wagoner
Summary
Dedicated team player with a proven track record in customer service and communication. Excels in multitasking, organization, and attention to detail, ensuring seamless service experiences and efficient customer interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Kevin Grover GMC
Wagoner, OK
11.2019 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring efficient scheduling and minimal wait times for customers.
- Collaborated with technicians to communicate service recommendations and updates to clients effectively.
- Maintained accurate records of customer interactions and services performed using dealership management software.
Sales Associate
Summit Truck Group
Tulsa, OK
03.2019 - 11.2019
- Assisted in managing inventory levels to ensure optimal stock availability.
- Provided accurate product information and recommendations tailored to customer needs.
- Trained new sales associates on product knowledge and customer service techniques.
- Collaborated with management to implement promotional strategies that increased sales volume.
- Analyzed customer feedback to identify areas for service improvement and enhancements.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Kevin Grover GMC
Wagoner, OK
05.2013 - 03.2019
- Developed strong relationships with customers to enhance loyalty and repeat business.
- Streamlined sales processes, improving efficiency in order processing and fulfillment.
- Led team initiatives focused on achieving sales targets and exceeding performance goals.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of General Studies - General Studies
Northeastern State University
Tahlequah, OK05-2013
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Team player mentality
- Handling customer complaints
- Service scheduling
Accomplishments
Mark of Excellence award winner 4 years consecutive
Served 4 years in the United States Marines with honorable discharge
Certification
General Motors certified Service Consultant
Timeline
Service Advisor
Kevin Grover GMC
11.2019 - Current
Sales Associate
Summit Truck Group
03.2019 - 11.2019
Sales Associate
Kevin Grover GMC
05.2013 - 03.2019
Bachelor of General Studies - General Studies
Northeastern State University