Jimmy Rhea
Powder Springs,US
Summary
Dynamic professional with extensive experience at Delta Air Lines, excelling in customer service and teamwork. Proven ability to enhance operational efficiency and foster collaboration. Skilled in multitasking and problem-solving, with a strong attention to detail. Committed to delivering exceptional results while maintaining a positive and adaptable approach in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Local Record Administrator
Delta Air Lines
Atlanta, Ga
03.2025 - Current
Wellness Champion
Delta Air Lines
Atlanta, Georgia
01.2025 - Current
Step In Ambassador
Delta Air Lines
Atlanta, Ga
01.2025 - Current
Inclusion Outreach Committee
Delta Air Lines
Atlanta, Ga
01.2025 - Current
Care Team
Delta Air Lines
Atlanta, Ga
01.2025 - Current
Delta Care & Scholarship Champion
Delta
Atlanta, Georgia
01.2024 - Current
Frontline Involvement Team
Delta Air Lines
Atlanta, Georgia
01.2024 - Current
Airport Customer Service
Delta Air Lines
Atlanta, Georgia
05.2011 - Current
- Responded promptly to customer inquiries, effectively resolving issues to enhance satisfaction.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Managed multiple tasks while adapting to changing customer needs and priorities.
- Participated in ongoing training to enhance own job skills and knowledge.
- Focused on learning new skills and staying updated with industry changes.
- Met deadlines while maintaining high-quality deliverables.
- Managed and coordinated multiple projects while ensuring timely completion.
- Identified operational inefficiencies and implemented process changes to streamline service delivery.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Tennis Teaching Professional
Independent
Powder Springs, Georgia
01.2010 - Current
- Instructed students in tennis techniques and strategies for skill development.
- Demonstrated proper stroke techniques while providing verbal instructions to students.
- Evaluated player performance, delivering constructive feedback that guided improvement and skill enhancement.
- Adapted teaching methods according to the needs of each student.
- Organized and led group lessons tailored to diverse age groups and skill levels, enhancing overall student engagement.
- Collaborated with parents to discuss student progress, establishing clear goals to support individual development.
Aircraft Load Agent
Delta Air Lines
Atlanta, Georgia
09.2013 - 04.2021
- Oversaw the safe and efficient loading of cargo, baggage, mail, and other materials onto aircraft.
- Organized items to be loaded on planes according to weight distribution and balance requirements.
- Maintained accurate records of all loaded material using computer databases and barcode scanners.
- Managed daily paperwork for cargo manifests and receipts to maintain accuracy and facilitate smooth operations.
- Trained new employees on equipment operation techniques and safety protocols to ensure compliance and safety.
- Followed all company procedures pertaining to security protocols when dealing with packages or personnel entering restricted areas.
- Regularly inspected work areas for any hazards that may cause injury or property damage.
- Answered passenger inquiries regarding luggage storage capacity and flight schedules to enhance customer experience.
Regional Operation Manager
Elite Parking Corporation
Atlanta, Ga
06.2009 - 06.2010
- Partnered with senior management team to develop and execute business development plans.
- Implemented risk mitigation strategies aimed at reducing operational costs while maintaining high quality services.
- Analyzed financials to maximize revenue and minimize expenses.
- Recruited, trained, mentored, and evaluated team members to maximize their potential.
- Conducted regular training sessions for staff members on new policies and procedures related to operations management.
- Established relationships with external stakeholders to enhance collaboration on projects and initiatives.
- Provided guidance on best practices when dealing with complex customer issues or complaints.
- Enforced safety regulations among employees working in hazardous environments through regular inspections.
Department Manager
Wal Mart
Stockbridge, Ga
08.2003 - 01.2008
- Provided leadership and mentorship to staff members, leading to improved job performance and morale.
- Trained and supervised associates on customer service excellence, fostering strong company culture.
- Resolved escalated customer issues, enhancing customer satisfaction and encouraging repeat business.
- Delivered excellent customer service, driving quality shopping experiences.
- Assisted customers with inquiries related to products and services offered in the department.
- Scheduled coverage during peak traffic periods, fostering positive customer experiences.
- Analyzed department performance and identified actions to meet business objectives.
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
- Maintained accurate inventory records, ensuring all products were accounted for at all times.
- Recruited qualified personnel who met or exceeded job requirements.
Education
MASTER OF SCIENCE (M.S.) - AVIATION MANAGEMNT
Middle Georgia State University
Macon, GA, US12-2025
BACHELOR OF SCIENCE (B.S.) - AVIATION MANAGEMENT
Middle Georgia State University
Macon, GA, US05-2022
BACHELOR OF SCIENCE (B.S.) - REAL ESTATE
Georgia State University
Atlanta12-2007
ASSOCIATE IN SCIENCE (A.S.) - ACCOUNTING
Middle Georgia College
Cochran05-2005
Skills
- Attention to detail
- Customer service
- Computer skills
- Microsoft Office skills
- Time management
- Multitasking
- Problem-solving
- Adaptability
- Interpersonal communication
- Teamwork and collaboration
References
References available upon request
Volunteer Experience
- Local Record Administrator, Delta Air Lines, Atlanta, GA, 03/25, Present
- Wellness Champion, Delta Air Lines, Atlanta, GA, 01/25, Present
- Step In Ambassador, Delta Air Lines, Atlanta, GA, 01/25, Present
- Inclusion Outreach Committee, Delta Air Lines, Atlanta, GA, 01/25, Present
- Care Team, Delta Air Lines, Atlanta, GA, 01/25, Present
- Delta Care & Scholarship Champion, Delta, 01/24, Present
- Frontline Involvement Team, Delta Air Lines, 01/24, Present
Awards
- ALA of the Month, 07/19
- ALA of the Month, 08/19
- ALA of the Month, 09/19
- ALA of the Month 08/25
- Top Performing ALA of the Year, 19
- Chairman Nominee, 2023, 2024, 2025
- Delta Scholarship Fund Award, 2022, 2025
Timeline
Local Record Administrator
Delta Air Lines
03.2025 - Current
Wellness Champion
Delta Air Lines
01.2025 - Current
Step In Ambassador
Delta Air Lines
01.2025 - Current
Inclusion Outreach Committee
Delta Air Lines
01.2025 - Current
Care Team
Delta Air Lines
01.2025 - Current
Delta Care & Scholarship Champion
Delta
01.2024 - Current
Frontline Involvement Team
Delta Air Lines
01.2024 - Current
Aircraft Load Agent
Delta Air Lines
09.2013 - 04.2021
Airport Customer Service
Delta Air Lines
05.2011 - Current
Tennis Teaching Professional
Independent
01.2010 - Current
Regional Operation Manager
Elite Parking Corporation
06.2009 - 06.2010
Department Manager
Wal Mart
08.2003 - 01.2008
MASTER OF SCIENCE (M.S.) - AVIATION MANAGEMNT
Middle Georgia State University
BACHELOR OF SCIENCE (B.S.) - AVIATION MANAGEMENT
Middle Georgia State University
BACHELOR OF SCIENCE (B.S.) - REAL ESTATE
Georgia State University
ASSOCIATE IN SCIENCE (A.S.) - ACCOUNTING
Middle Georgia College