Jimmy Scripter
Pleasant View,TN
Summary
Dynamic Parts and Service Director with over 18 years of experience in operations management and customer service. Adept at implementing strategic planning and process optimization to enhance departmental performance and ensure compliance with industry standards.
Overview
22
22
years of professional experience
Work History
Parts and Service Director
Downtown Nashville Nissan
nashville, TN
10.2007 - Current
- Led daily operations of parts and service departments to ensure seamless functionality.
- Oversaw inventory control and procurement processes for parts.
- Developed training programs for service staff and technicians.
- Coordinated customer service initiatives that directly improved customer satisfaction levels.
- Implemented process improvements that streamlined workflow efficiency across departments.
- Ensured compliance with industry regulations and safety standards.
- Analyzed service department performance metrics for strategic planning.
- Fostered collaboration between sales, service, and parts teams for seamless operations.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Identified opportunities for cost savings initiatives in both parts and service departments.
- Created strategies to improve customer relations within the service departments.
- Implemented procedures to streamline workflow processes throughout the shop environment.
- Ensured compliance with all safety regulations in the shop environment.
- Developed policies, procedures, and job descriptions for all positions within the shop.
- Maintained relationships with vendors to ensure timely delivery of parts orders.
Sales Associate
Central Florida Toyota
orlando, FL
03.2004 - 09.2007
- Consistently exceeded quotas by pursuing and closing sales.
- Demonstrated vehicle features and benefits to engage customers and facilitate informed purchasing decisions.
- Assisted customers in selecting new vehicles based on preferences and needs.
- Cultivated strong client relationships to improve customer satisfaction and foster loyalty.
- Collaborated with the financing department to provide accurate payment options for customers.
- Guided customers through sales processes, warranty requirements, and service standards to ensure understanding and confidence in their purchases.
- Maintained up-to-date knowledge of inventory and industry trends for informed recommendations.
- Utilized dealership software for tracking leads, sales, and customer interactions efficiently.
Education
High School Diploma -
WINTER PARK HIGH SCHOOL
Winter Park, FL05.2004
Skills
- Service department oversight
- Automotive industry
- Inventory management
- Workflow streamlining
- Process optimization
- Service operations
- Vehicle diagnostics
- Warranty administration
- Vendor relations
- Compliance enforcement
- Cost savings initiatives
- Team collaboration
- Employee evaluation
- Scheduling and planning
- Conflict resolution
- Customer service training
- Multitasking
- Staff management
- Process improvement
- Multitasking capacity
- Process improvement
- Multitasking capacity
Timeline
Parts and Service Director
Downtown Nashville Nissan
10.2007 - Current
Sales Associate
Central Florida Toyota
03.2004 - 09.2007
High School Diploma -
WINTER PARK HIGH SCHOOL