Jimmy Segura
Tucumcari,NM
Summary
With a proven track record at ENMR/Plateau, I excel in diagnosing and resolving complex telecommunications issues, ensuring system reliability and optimal performance. My expertise spans from electrical wiring to network troubleshooting, complemented by a strong ability to prioritize customer service requests efficiently. I am recognized for my collaborative skills and a commitment to safety practices, significantly enhancing operational efficiency.
Experienced with utility detection and site analysis, ensuring accurate location of underground utilities. Uses advanced detection equipment to prevent service disruptions and maintain safety. Knowledge of industry standards and best practices, with focus on precision and teamwork.
Focused on supporting jobsite work and meeting requirements by safely and efficiently operating heavy equipment. Worked closely with ground crew and equipment operators to complete on-time jobs with no safety incidents.
Overview
1
1
Certification
20
20
years of professional experience
Work History
I.T. Coordinator
Mesalands Community College
Tucumcari, NM
11.2025 - Current
- Coordinated technology initiatives to enhance academic and administrative efficiency.
- Implemented software solutions to streamline operations and improve user experience.
- Managed IT support services, ensuring timely resolution of technical issues for faculty and students.
- Optimized system performance with regular maintenance and updates, ensuring minimal downtime for users.
- Resolved hardware failures by troubleshooting hard drives, diagnosing memory issues, and checking power supply.
- Performed system administration duties by monitoring and modifying student profiles and resetting passwords.
- Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
- Resolved wireless LAN and WAN connectivity issues to alleviate downtime.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Water Operator
City of Tucumcari
Tucumcari, NM
02.2025 - 11.2025
- Collaborated with team members to optimize system performance and address any operational challenges promptly.
- Supported emergency response efforts, ensuring the continuity of water services during critical incidents.
- Improved water quality by conducting routine testing and implementing necessary adjustments to treatment processes.
- Increased plant efficiency, performing regular maintenance and troubleshooting equipment issues.
- Provided exceptional customer service by responding to inquiries regarding water quality or supply concerns in a timely manner.
- Demonstrated exceptional problem-solving capabilities, adapting to unforeseen challenges and finding effective solutions to maintain the continuous delivery of safe, clean water.
- Adhered to EPA and OSHA regulations.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
Telecommunications Technician
ENMR/Plateau
Tucumcari, NM
09.2018 - 11.2024
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Provided training to customers to enhance use and understanding of network systems.
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
Communications Technician
Comcast
Tucumcari, NM
04.2009 - 09.2018
- Accurately read, understood and carried out written instructions.
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
- Oversaw business telecommunication networks, telephones and office equipment.
- Installed and maintained systems and analyzed users' needs.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Followed standards and procedures to maintain safe work environment.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Coordinated installation of new users and relocations of existing users.
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Provided training to customers to enhance use and understanding of network systems.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
Apprentice Electrician
C&A Electric
Tucumcari, NM
02.2006 - 04.2009
- Pulled wire through conduits and through holes in walls and floors.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
- Organized materials and tools in to maintain clean and neat work areas.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Identified and studied electrical problems to determine correct solutions.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Optimized work readiness with organized tools and spaces.
- Repaired systems, replaced malfunctioning parts, and supported electrical installations.
- Terminated wiring and connected circuits with correct techniques.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
Education
High School Diploma -
Tucumcari High School
Tucumcari, NM05-2005
Skills
- Diagnosing issues
- Installation and maintenance
- Troubleshooting and repair
- Installing equipment
- Electrical wiring
- Network troubleshooting
- Safety practices
- Excavation safety
- Heavy equipment operation
- OSHA regulations
- Underground utility locating
Certification
- ES-7J License holder
- Completed NCCER heavy equipment operator course, trained on backhoe, skid steer, loader, and mini excavator.
Timeline
I.T. Coordinator
Mesalands Community College
11.2025 - Current
Water Operator
City of Tucumcari
02.2025 - 11.2025
Telecommunications Technician
ENMR/Plateau
09.2018 - 11.2024
Communications Technician
Comcast
04.2009 - 09.2018
Apprentice Electrician
C&A Electric
02.2006 - 04.2009
High School Diploma -
Tucumcari High School