Robert Shelnutt
1870 Crabapple Ln Douglasville,GA
Summary
Highly dedicated and seasoned Parts Coordinator boasting a remarkable history of effectively overseeing parts procurement while consistently surpassing customer service expectations. Pursuing a stimulating opportunity to maximize expertise in parts management, B2B sales, and account management.
Overview
10
10
years of professional experience
Work History
Commercial Service Parts Coordinator
Yancey Power Systems
Austell, GA
12.2022 - Current
- Act as primary point of contact for generator and industrial application engine parts for more than 30 technicians and their coordinators
- Procure parts required for service jobs and manage the purchasing process
- Handle business-to-business sales, generating quotes, communicating with customers and vendors, and sourcing long-lead-time parts.
- Supervised and trained team members on product knowledge and customer service.
Service Parts Coordinator
Pathfinder Power Solutions
Smyrna, GA
04.2022 - 12.2022
- Collaborated with mechanics across the Southeastern US to acquire necessary parts for equipment repairs
- Managed business-to-business sales on a distributor level and maintained customer accounts
- Conducted transactions with end users to fulfill parts orders.
Parts Specialist
Cobb County Tractor
Marietta, GA
03.2021 - 04.2022
- Sourced and provided parts primarily for Takeuchi, New Holland, John Deere, and Husqvarna equipment
- Assisted walk-in customers and managed phone orders
- Maintained inventory to ensure timely fulfillment of parts requests and prepared repair quotes.
Mechanic
Cobb County Tractor
Marietta, GA
04.2020 - 03.2021
- Diagnosed and performed repairs on diesel equipment, including Takeuchi, New Holland, John Deere, and more
- Troubleshooted electrical, hydraulic, and fuel systems
- Conducted engine teardowns, rebuilds, replacements, and general maintenance.
Mechanic
Big Moe Spring & Alignment
Austell, GA
09.2019 - 04.2020
- Inspected and repaired suspension systems for light to heavy-duty trucks
- Replaced leaf springs, steering sectors, axles, brakes, and more
- Utilized hydraulic press, plasma cutter, and welding equipment for fabrication and repairs.
Mechanic
Fayette Mower
Fayetteville, GA
04.2017 - 09.2019
- Repaired and maintained gasoline engine power equipment, including chainsaws, mowers, and generators
- Obtained problem descriptions from customers and prepared repair cost estimates.
Broadband Technician
Charter Spectrum
Stockbridge, GA
12.2015 - 04.2017
- Installed cable, phone, and internet services for residential and business customers.
Backroom Coordinator
TJ Maxx
Morrow, GA
01.2014 - 12.2015
- Managed a 6-person team in warehouse operations, including inventory management and receiving shipments.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Diagnosing Issues
- Evaluating Parts
- Return Processing
- Staff Training
- Forklift Operation
- Parts Identifications
- Reading Comprehension
- Complex Problem-Solving
- Customer Relations
- Vendor Relations
- Managing Parts
- Improving Customer Satisfaction
Timeline
Commercial Service Parts Coordinator
Yancey Power Systems
12.2022 - Current
Service Parts Coordinator
Pathfinder Power Solutions
04.2022 - 12.2022
Parts Specialist
Cobb County Tractor
03.2021 - 04.2022
Mechanic
Cobb County Tractor
04.2020 - 03.2021
Mechanic
Big Moe Spring & Alignment
09.2019 - 04.2020
Mechanic
Fayette Mower
04.2017 - 09.2019
Broadband Technician
Charter Spectrum
12.2015 - 04.2017
Backroom Coordinator
TJ Maxx
01.2014 - 12.2015
High School Diploma -
Penn Foster Career School