Jimmy Wallace
Albuquerque,NM
Summary
Professional console repair technician and IT trade school graduate who excels at task management, skill development, and customer communications. Diverse skillset with expertise in repair, troubleshooting, retail, and customer service.
Overview
2
2
years of professional experience
Work History
Game Supervisor Third Key
New Game Plus
Albuquerque, NM
12.2021 - 01.2024
- Provided guidance and advice to customers regarding best practices while playing games.
- Supervised gaming events and tournaments.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted and balanced cashier drawers.
Console Repair Technician Third Key
Gamers Anonymous
Albuquerque, NM
12.2021 - 01.2024
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
Education
IT Certification - Information Technology
IntelliTec College
Albuquerque, NM01-2021
Skills
- Customer Service
- System Testing
- Component Replacement
- Mechanical Skills
- Inventory Management
- Troubleshooting and Diagnostics
- System Repairs
- Handling Delicate Electronic Components
- Soldering Techniques
- Cash Management
- Store Opening and Closing
- Quality Control
- Computers and Electronics
- Component Replacement
Timeline
Game Supervisor Third Key
New Game Plus
12.2021 - 01.2024
Console Repair Technician Third Key
Gamers Anonymous
12.2021 - 01.2024
IT Certification - Information Technology
IntelliTec College
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