Summary
Overview
Work History
Education
Skills
Timeline
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Jimmy Wallace

Albuquerque,NM

Summary

Professional console repair technician and IT trade school graduate who excels at task management, skill development, and customer communications. Diverse skillset with expertise in repair, troubleshooting, retail, and customer service.

Overview

2
2
years of professional experience

Work History

Game Supervisor Third Key

New Game Plus
Albuquerque, NM
12.2021 - 01.2024
  • Provided guidance and advice to customers regarding best practices while playing games.
  • Supervised gaming events and tournaments.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Counted and balanced cashier drawers.

Console Repair Technician Third Key

Gamers Anonymous
Albuquerque, NM
12.2021 - 01.2024
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.

Education

IT Certification - Information Technology

IntelliTec College
Albuquerque, NM
01-2021

Skills

  • Customer Service
  • System Testing
  • Component Replacement
  • Mechanical Skills
  • Inventory Management
  • Troubleshooting and Diagnostics
  • System Repairs
  • Handling Delicate Electronic Components
  • Soldering Techniques
  • Cash Management
  • Store Opening and Closing
  • Quality Control
  • Computers and Electronics
  • Component Replacement

Timeline

Game Supervisor Third Key

New Game Plus
12.2021 - 01.2024

Console Repair Technician Third Key

Gamers Anonymous
12.2021 - 01.2024

IT Certification - Information Technology

IntelliTec College

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Jimmy Wallace