Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Jimnequie Miller-Hanks
Houston,TX
Summary
Overview
6
years of professional experience
Work History
Illumifin
Lead-Claims Care Specialist
04.2021 - Current
Job overview
- Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing
- Conducting Claim intake interviews with both the insured policy holder and the service provider to determine benefit eligibility and determination
- Explanation of benefit coverage based on benefit elections during the time of policy purchase; confirming rate increase calculation based on policy written language
- Review relevant documents to determine eligibility for LTC benefits
Conduent
Call Center-Customer Service Representative
07.2020 - 02.2021
Job overview
- Respond to member inquiries received from all communication channels including multiple phone queues, text message, live chat, email, online contact submissions, after-hours contact requests and fax
- Provide members with responses regarding membership/account inquiries, account balances, loan payoffs, funds transfers (internal & external via ACH/wire transfer, travel/gift card), credit union products/services, check orders, foreign currency orders, general questions, e-services and more
- Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again
- Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
- Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
Virtualgalfriday
Remote-Medical Receptionist
09.2018 - 05.2020
Job overview
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Education
Houston Community CollegeHouston, TX
Associate of Applied Science from Clinical Psychology
03.2026
University Overview
Lone Star CollegeHouston, TX
Associate of Applied Science from Medical Assistant
05.2020
University Overview
Hall center for educationHouston, TX
High school diploma
01.2019
University Overview
Skills
- Call Center
- Account management
- Intake Experience
- Behavioral support
- Data entry proficiency
- Computer literate
- Multitasking and Organization
- Problem-solving abilities
- Customer Service
Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References
- Co-Worker (Illumifin) Zanhiya Atkins-(323)251-3127
- Department Leader (Illumifin) Katelyn S.-(281)845-9751
- Supervisor (Conduent) Monique Burr-(210)848-2127
- Floor Manager (Conduent) Naquisha Johnson-(832)594-3664
- Manager (Virtualgalfriday) Amber Walker- (713)853-7680
Timeline
Lead-Claims Care Specialist
Illumifin
04.2021 - Current
Call Center-Customer Service Representative
Conduent
07.2020 - 02.2021
Remote-Medical Receptionist
Virtualgalfriday
09.2018 - 05.2020
Hall center for education
High school diploma
Houston Community College
Associate of Applied Science from Clinical Psychology
Lone Star College
Associate of Applied Science from Medical Assistant
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