Jimps Jerome

Manage 5 IT professionals dedicated to providing world-class technical support to employees (both remotely and on-site).

• Established good relationships with stakeholders and delivered frequent communication on the development of project scheduling, expectations, and outcomes.
• Development of a new in-house solution, IT Asset Inventory / HR Hiring Application Process (Backend: Flask -> Python framework with HTML, CSS, and Javascript), to improve our services while decreasing IT costs.
• Implementing a new service level agreement (SLA) to enhance service delivery, analytics, and reporting.
• Improve IT induction by implementing new measures and processes.
• Implement various solutions to improve employee performance: New laptop and desktop deployments. A new network solution is being implemented to stabilize the Retail ERP system and related devices. A secure printing solution that safeguards company-sensitive information while lowering annual print costs.

• Provide technology services for over 250 businesses and organizations including retail stores, medical practices, law firms, and utility companies among others
• Support / Manage projects of varying sizes, scopes, and durations both remotely and on-site for Fortune 500 Companies +
• Auditing various IT environments and proposing solutions to address weaknesses detected on the Network or Server environment

• Maintaining quality service by establishing and enforcing organization standards
• Identifying, solving issues, and contributing to team efforts by accomplishing related results as needed
• Implementing, coordinating, and enforcing systems, policies, and procedures.

• Managed a team of 8 engineers, that supports a staff of 2500 local employees, the server farms, antivirus, including other technologies put in place
• Implemented and managed different IT Projects or other Technical Projects
• Periodically audit the company's IT infrastructures
• Responsible for staff reviews and Performance
• Vendor Relations (Fujitsu, Oracle, Microsoft, Checkpoint, Manage Engine, Cisco)
• Integrated, Implemented, and Maintained new Security measures Companywide that protected company sensitive information, data integrity, and unauthorized access.
• Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure, or destruction.
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• Managed IT Infrastructures, IT Projects and Logistics
• Service Support to a staff 85 personnel in different geographic area
• Maintained Vendor Relations
• Natural Disaster SWAT team response.

• Provided telecom services to customers by running RJ-11 / RJ-45 cables, installing, and configuring Nortel PBX phone system
• Work with phone service provider and terminated all lines to the system
• Office Network Implementation
• Windows 2000 Server implementation and User Management.
• Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.