Jim Roff
Highlands Ranch,CO
Summary
Versatile National Sales Manager experienced in retail sales, medical device and wide range of business needs, including strategic planning, promotional activities and product development. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
18
18
years of professional experience
Work History
National Sales Manager
Union Sport Group Ltd
05.2024 - Current
- Worked with independent bicycle retailers and distributors to insure best possible product availability
- Attended events, training seminars, and manufacturer product showcases.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Met with customers to give sales presentations, product reviews and product differentiator sales tips.
Regional Manager- Field Sales/Service
Karl Storz Endoscopy-America
09.2015 - 12.2023
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Established and maintained operational standards for 13 sales/service territories.
- Recruited, developed and promoted up 25+ team members into the sales organization.
- 100% Club Award Recipient - 5 years
- Achieved 12%+ growth YOY - 5 Years
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Field Sales/Service Specialist
KARL STORZ Endoscopy - America
07.2006 - 09.2015
- Enhanced customer satisfaction by efficiently diagnosing and resolving complex technical issues in the field.
- Achieved high success rates in equipment repair, minimizing downtime for clients and maintaining optimal system performance.
- Implemented preventative maintenance schedules, reducing the frequency of equipment failures and increasing customer satisfaction.
- Achieved 12-14% YOY growth in Colorado territory.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- 100% Club Award Recipient - 8 Years
Education
General Studies
Fullerton College
Skills
- Team management and development
- Self-Motivated
- Process Efficiency Management
- Performance Tracking and Evaluations
- Account Development
- Product and Service Sales
- Service Contract Development
- Remote leadership
- OR Clinical Experience - Surgical Technologist
Timeline
National Sales Manager
Union Sport Group Ltd
05.2024 - Current
Regional Manager- Field Sales/Service
Karl Storz Endoscopy-America
09.2015 - 12.2023
Field Sales/Service Specialist
KARL STORZ Endoscopy - America
07.2006 - 09.2015
General Studies
Fullerton College
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