Jinai Poland
Summary
Dynamic professional with extensive experience at Arizmendi Bakery, excelling in team leadership and customer service. Proven ability to streamline operations and enhance product quality while maintaining safety compliance. Strong problem-solving skills and attention to detail have consistently contributed to team success and customer satisfaction. Adaptable and committed to continuous improvement.
Proven ability to contribute effectively to team projects and consistently meet deadlines. Demonstrated reliability and flexibility in adapting to changing work environments.
Experienced with diverse manual tasks ensuring operational efficiency. Utilizes effective teamwork and problem-solving skills to maintain productivity. Knowledge of safety protocols and best practices, contributing to reliable and secure work setting.
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Worker/Owner
Arizmendi Bakery
10.2018 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Cafe Worker
Bon Apetit
11.2017 - 10.2018
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Lead Baker
Chow
07.2016 - 08.2017
- Streamlined production processes for increased efficiency and consistency in product quality.
- Contributed ideas by identifying areas of growth and improvement.
- Collaborated with management to develop seasonal menus based on current trends and customer preferences.
- Led a team of bakers, fostering a positive work environment through clear communication and support.
- Maximized productivity by effectively delegating tasks among team members based on their strengths.
- Adhered to food safety regulations while handling ingredients, ensuring top-notch hygiene standards were maintained.
- Ensured consistent quality control measures were followed throughout the baking process for excellent results every time.
- Managed inventory and ingredient ordering to ensure minimal waste and optimal freshness.
- Developed innovative recipes, resulting in a diverse and appealing product selection.
- Trained new staff members on baking techniques, equipment use, and safety protocols for successful integration into the team.
- Participated in local events to promote the bakery brand, leading to increased community engagement.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Trained new employees on bakery methods and procedures.
- Prepared frostings and other toppings for cakes and pastries.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Cake Decorator
Whole Food Market
04.2015 - 07.2016
- Designed specialty cakes
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
Education
Baking & Pastry Certificate - Baking And Pastry
California Culinary Academy
San Francisco, CA01-2007
High School Diploma -
Granada High
Granada01-2006
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Customer relations
- Inventory stocking
- Equipment maintenance
- Cleaning and sanitation
- Verbal and written communication
- Quality control
- OSHA requirements
- Item restocking
- Safety and compliance
- Teamwork and collaboration
- Quality assurance
- Willingness to learn
- Following instructions
- Workplace safety
- Clear communication
- Adaptability and flexibility
- Money handling
- Cash handling
- Training and mentoring
- Goal setting and achievement
- Product knowledge
- Safety
Timeline
Worker/Owner
Arizmendi Bakery
10.2018 - Current
Cafe Worker
Bon Apetit
11.2017 - 10.2018
Lead Baker
Chow
07.2016 - 08.2017
Cake Decorator
Whole Food Market
04.2015 - 07.2016
Baking & Pastry Certificate - Baking And Pastry
California Culinary Academy
High School Diploma -
Granada High
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