Jinelle Gallen
Omaha,NE
Summary
Versatile professional with a robust background in customer service, media coordination, and technical setups, seeks to leverage exceptional problem-solving abilities and adaptability in a challenging role. Known for ensuring high customer satisfaction in fast-paced environments, I aim to contribute proactive communication and efficient outcomes to your team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Agent
Frontier Airlines
07.2024 - Current
- Provide exceptional customer service by assisting passengers with ticketing, boarding, and general inquiries
- Handle customer complaints and issues, maintaining high levels of satisfaction
- Leverage Windows to streamline check-in and boarding processes, enhancing operational efficiency and customer satisfaction
- Collaborate with team members to coordinate flight operations.
- Maintain airport security while ensuring the operation kept to its initial schedule.
Campus Ministries Coordinator
Union Adventist University
08.2023 - Current
- Facilitate and organize spiritual programs, worship services, and events that foster spiritual growth and engagement among students.
- Coordinate with campus leaders, local churches, and community organizations to enhance faith-based activities and outreach.
- Maintain a welcoming and inclusive environment that respects diverse religious backgrounds and encourages interfaith dialogue
Banquet Server
Marriott
07.2023 - Current
- Deliver high-quality service during banquets and events, ensuring a memorable dining experience
- Setup and teardown event spaces according to specifications
- Handle guest requests and concerns promptly.
Education
Bachelor of Arts - Internation Relations & History
Union Adventist University
Lincoln05-2027
High School Diploma -
Sunnydale Adventist Academy
Centralia05-2023
Skills
- Strong communication skills
- Problem-solving in fast-paced settings
- Customer Service and support
- Proactive
- Escalation Management
- Technologically proficient
Certification
Mental Health First Aider
Timeline
Customer Service Agent
Frontier Airlines
07.2024 - Current
Campus Ministries Coordinator
Union Adventist University
08.2023 - Current
Banquet Server
Marriott
07.2023 - Current
Mental Health First Aider
Bachelor of Arts - Internation Relations & History
Union Adventist University
High School Diploma -
Sunnydale Adventist Academy
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