Jing Lu
Queens,NY
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
FRONT DESK
Furry Babies
FLUSHING, NY
01.2025 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cosmetic Beauty Advisor
Shiseido
NEWYORK, NY
10.2018 - 11.2022
- Ensured that all merchandise was well stocked, clean and organized.
- Adhered to company policies while performing daily tasks.
- Developed strong relationships with clients by providing personalized service.
- Answered store and merchandise questions and led customers to wanted items.
- Handled returns and exchanges according to company policies.
- Greeted customers upon arrival in store and responded to inquiries promptly.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Generated reports for tracking sales figures, inventory levels and customer feedback.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Skin Care Specialist
Estee Lauder
NEWYORK, NY
12.2015 - 02.2017
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Supported profitability by upselling products and services and processing sales.
- Attended training sessions to stay abreast of new technologies in the field of skin care.
- Provided advice and guidance on lifestyle changes to improve overall skin health.
Education
Bachelor - Criminal Justice
ST JOHNS UNIVERSITY
NEWYORK06-2017
Skills
- Customer service
- Product knowledge
- Visual merchandising
- Relationship building
- Team collaboration
- Effective communication
- Problem solving
- Upselling techniques
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
FRONT DESK
Furry Babies
01.2025 - Current
Cosmetic Beauty Advisor
Shiseido
10.2018 - 11.2022
Skin Care Specialist
Estee Lauder
12.2015 - 02.2017
Bachelor - Criminal Justice
ST JOHNS UNIVERSITY
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