Jingle Fernandez
Las Vegas,NV
Summary
*Guest Services professional with background in delivering exceptional customer experiences in hospitality environments.
*Knowledge in operating cleaning equipment for various floor care, such as concrete,tiles and carpets.
* Experienced with maintaining pristine guest rooms and ensuring welcoming environment. Utilizes effective cleaning techniques and organizational skills to enhance guest satisfaction. Track record of attention to detail and reliability in high-demand hospitality settings. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Casino Porter
Dreamscape Flamingo Mgt LLC (Rio Hotel and Casino)
05.2013 - Current
- Improved casino cleanliness by diligently performing sweeping, mopping, and vacuuming tasks throughout the property.
- Streamlined workflow processes through close collaboration with fellow porters in coordinating daily activities and assignments efficiently.
- Maintained a professional demeanor and appearance, adhering to company dress code and personal grooming requirements at all times.
- Maintained a safe environment by regularly inspecting and reporting any potential hazards or safety concerns.
- Reduced response time to spills or messes on the gaming floor by proactively monitoring high-traffic areas during peak hours.
- Upheld proper sanitation standards through regular deep cleaning of restrooms, dining areas, and other public spaces within the casino facility.
- Contributed to a polished appearance of the casino floor by routinely cleaning slot machines, gaming tables, and other equipment.
Guest Room Attendant
Wynn Resorts and Casino Las Vegas
11.2024 - 12.2024
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to confirm adherence to department standards.
Sales Associate
Ross Stores Inc
09.2015 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Guest Room Attendant
Rio Hotel and Casino
05.2013 - 11.2015
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Proactively reported possible security risks or suspicious activities observed within guest spaces, ensuring the safety of guests and hotel property.
- Trained new Guest Room Attendants on company policies and procedures, maintaining a high standard of performance across the team.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Cashier
Walmart
03.2013 - 06.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Customer Support Specialist
Convergys, AT&T
06.2008 - 09.2012
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Science - Business Administration And Management
Asean Institute of E-Commerce
Philippines03-2008
Skills
- Consistent Professional Commitment
- Proficient in Cleaning Techniques
- Service Excellence
- Inventory Supply Management
- Floor Care Management
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Filipino
Full Professional
Timeline
Guest Room Attendant
Wynn Resorts and Casino Las Vegas
11.2024 - 12.2024
Sales Associate
Ross Stores Inc
09.2015 - 12.2015
Casino Porter
Dreamscape Flamingo Mgt LLC (Rio Hotel and Casino)
05.2013 - Current
Guest Room Attendant
Rio Hotel and Casino
05.2013 - 11.2015
Cashier
Walmart
03.2013 - 06.2013
Customer Support Specialist
Convergys, AT&T
06.2008 - 09.2012
Bachelor of Science - Business Administration And Management
Asean Institute of E-Commerce
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