JINHEE JENNY CHA
Bayside,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Passenger Traffic Agent position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Passenger Traffic Agent
Korean Air
04.2023 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Escorted handicapped passengers from terminal to aircraft.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Greeted passengers in claim area and helped retrieve luggage.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Updated records when lost, delayed or damage bags were found.
- Follow up offline and online baggage claims with passengers
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Agent
Allstate
05.2021 - Current
- Developed and implemented promotional strategies to increase customer base.
- Facilitated communications through management of inbound and outbound customer calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contacted customers to return routine and general calls promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Receiptionist /Medical Records Clerk
Synergycare Physical Therapy
Flushing, NY
04.2016 - 09.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Generated and maintained statistical data related to medical records.
- Set up patient charts and documented information in various company software.
Cashier Sales Associate
Morning Glory Stationery & Gifts USA Inc
01.2014 - 02.2016
- Entered all sales into the cash register to ensure purchases were accurately recorded
- Alerted customers to upcoming sales events and promotions
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Answered product questions with up-to-date knowledge of sales and store promotions
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner
- Answered customer questions regarding merchandise and pricing
- Served customers with expert bagging, boxing and gift-wrapping of merchandise
- Welcomed customers into the store and helped locate items.
Teacher
Dreamland Daycare Center
09.2013 - 01.2014
Cashier Sales Associate
Morning Glory Stationery & Gifts USA Inc
03.2013 - 08.2013
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Welcomed customers into the store and helped locate items.
Bakery Store - Cashier Sales Associate
06.2009 - 12.2010
- Completed all cleaning, stocking and organizing.
Tutor - Private Tutor
01.2008 - 01.2009
Education
Bachelor of Theology - Theology
The Reformed Presbyterian Theological Seminary Of The East
Flushing, NY06-2023
High School Diploma -
Francis Lewis High School
Fresh Meadows, NY06-2009
Early Childhood Education
Queensborough Community College Of The City University Of New York
Oakland Gardens, NYSkills
- Customer assistance
- Time management skills
- Computer proficiency
- Reports and documents
- Bilingual in [Korean & English]
Timeline
Passenger Traffic Agent
Korean Air
04.2023 - Current
Agent
Allstate
05.2021 - Current
Receiptionist /Medical Records Clerk
Synergycare Physical Therapy
04.2016 - 09.2019
Cashier Sales Associate
Morning Glory Stationery & Gifts USA Inc
01.2014 - 02.2016
Teacher
Dreamland Daycare Center
09.2013 - 01.2014
Cashier Sales Associate
Morning Glory Stationery & Gifts USA Inc
03.2013 - 08.2013
Bakery Store - Cashier Sales Associate
06.2009 - 12.2010
Tutor - Private Tutor
01.2008 - 01.2009
Bachelor of Theology - Theology
The Reformed Presbyterian Theological Seminary Of The East
High School Diploma -
Francis Lewis High School
Early Childhood Education
Queensborough Community College Of The City University Of New York