Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Jin Lan Chen

Jin Lan Chen

MD

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

Accenture Federal Services
Arlington, VA
08.2024 - Current
  • Experienced IT operations professional skilled in customer service, technical support, and system administration
  • Performed maintenance and upgrades to existing computer systems as needed.
  • Resolved escalated customer inquiries via telephone or remote access tools.
  • Deployed new computers for end users by installing operating systems and applications according to company standards.
  • Tracked progress of service requests using ticketing system while providing timely updates to customers.

Receptionist

Panda Express
Rockville, MD
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Education

Some College (No Degree) -

Year Up

Skills

  • Hardware Installation
  • Help Desk Support
  • Windows 10
  • Hardware upgrades
  • System Configuration
  • Issue Troubleshooting

Languages

Chinese (Mandarin)
Native/ Bilingual

Certification

  • Security +

Timeline

IT Technical Support Specialist

Accenture Federal Services
08.2024 - Current
  • Security +

Receptionist

Panda Express

Some College (No Degree) -

Year Up

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Jin Lan Chen