Compassionate Case Manager experienced in mental health, families trying to become more sufficient, and low income environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
9
9
years of professional experience
Work History
Superintendent of Parks, Recreation & Culture
County Of Volusia
01.2023 - Current
Reviewed plans and inspected ongoing construction to keep work in line with project goals.
Established successful procedures for day-to-day operations and long-term planning.
Managed complete construction process to maximize quality, cost-controls and efficiency.
Supervise and execute 13 summer camps.
Supervise crew of 10 over 3 ball fields.
Data entry for special events, work orders, and financial expenditures.
Worked with specialized teams to accomplish all objectives and achieve goals.
Monitored budgets and expenditures to maintain fiscal responsibility.
Case Worker Supervisor
County Of Volusia
10.2021 - 01.2023
Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Monitored case progress for timely completion and compliance with applicable regulations.
Assessed needs of each client and recommended appropriate services and resources.
Conducted home visits to assess living environment and provided appropriate referrals.
Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Documented data and completed accurate updates to case records.
Supervise team of 15 and review case files and notes.
Manage county grant budget and update data and projected expenditures efficiently.
Temporary Special Projects Coordinator
County Of Volusia
02.2020 - 10.2021
Conducted research and gathered key information for use in upcoming project planning.
Kept meticulous records of all costs and expenses and analyzed that data against budget.
Edited project documentation for grammar and spelling errors resulting in error-free paperwork.
Managed online communications from social media, email and website sources.
Monitored project progress, identified risks and took corrective action as needed.
Maintained open communication by presenting regular updates on project status to county council.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Worked well in team setting, providing support and guidance.
Proven ability to learn quickly and adapt to new situations.
Supervised team of 50 team members.
Accurate data and financial records for $115 million dollar grant program.
Care Coordinator Supervisor
SMA Healthcare
04.2017 - 02.2020
Used company software and databases to maintain records of services performed and patient conditions.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Built strong relationships with clients to deliver emotional support and companionship.
Supported patient care excellence via planning and interpretation of programs.
Updated policies and procedures, leading continuous improvement of resident assessments and care.
Transported individuals to events and activities, medical appointments, and shopping trips.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Resource Advocate Supervisor
Hudson Headwaters Health Network
09.2014 - 04.2017
Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Delivered friendly service and offered expert support in every interaction.
Maintained positive relationships with community to build and nurture dynamic partnerships.
Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Assisted with applications and collected required paperwork to help individuals register for supportive services.
Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Monitored and evaluated performance of employees.
Managed database with over 300 clients to monitor for progress, financial improvement, and overall wellness improvement.
Education
Bachelor of Science - Sociology
University of Albany
Albany, NY
05.2012
Associate of Applied Science - Early Childhood Education
Hudson Valley Community College
Troy
05.2009
High School Diploma -
Saratoga High School
Saratoga Springs
06.2006
Skills
Operational Efficiency
Project Requirements
Operational Procedures
Special Projects
Annual Budgets
Timeline
Superintendent of Parks, Recreation & Culture
County Of Volusia
01.2023 - Current
Case Worker Supervisor
County Of Volusia
10.2021 - 01.2023
Temporary Special Projects Coordinator
County Of Volusia
02.2020 - 10.2021
Care Coordinator Supervisor
SMA Healthcare
04.2017 - 02.2020
Resource Advocate Supervisor
Hudson Headwaters Health Network
09.2014 - 04.2017
Bachelor of Science - Sociology
University of Albany
Associate of Applied Science - Early Childhood Education