Jins Thomas
Philadelphia,PA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director of Operations
Direct Mail of Maine
04.2021 - 08.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Production Manager
Direct Mail of Maine
04.2014 - 03.2021
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed internal operational standards and productivity targets.
- Delivered direct feedback to senior management regarding project visibility and status.
Client Advocate
ACS-Xerox
04.2012 - 03.2014
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Coordinated efforts between internal departments to ensure seamless delivery of services to clients.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
Shift Leader
Xerox Corporation
04.2007 - 03.2012
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Digital Print Operator
Xerox Corporation
04.2005 - 03.2007
- Operated Xerox printers - Igen, Nuvera, DP180,1300 roll printer and Flex server
- Operated PRISMA server, Canon Vario stream printers and3900Z roll printers
- Troubleshot technical issues promptly, maintaining minimal downtime for machinery during peak periods of demand.
- Enhanced print quality by performing regular equipment maintenance and calibrations.
Inserter Operator
Xerox Corporation
06.2002 - 03.2005
- Operated Gunther/B&H Champion and Legacy machines, Pitney Bowes/Bluecrest FPS and Epic machines
- Maintained clean and safe work environment.
- Supported company goals by consistently meeting or exceeding daily production quotas for completed mailings.
- Adapted quickly to changing project needs, demonstrating flexibility in adjusting insertions as necessary to meet client expectations.
- Assisted in training new employees on proper use of inserter equipment and safety protocols, promoting a safe work environment.
Sales Manager
BPL Cellular LTD
09.1997 - 11.2000
- Managed franchisees and made sure sales targets are met
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Microsoft Excel, Programming Language C++
Datapro Infoworld Ltd
Thiruvalla, Kerala09.2001
Master of Business Administration - Business Administration
University of Madras
Salem, Tamil Nadu09.1997
Bachelor of Science - Physics, Chemistry And Mathematics
Mahatma Gandhi University
Thiruvalla, Kerala09.1995
High School Diploma - Pre-Degree
Mahatma Gandhi University
Changanacherry, Kerala09.1992
Skills
- Operational efficiency
- Strategic planning and execution
- Known for my dedication and commitment
- Process improvements
- Operations oversight
- Quality assurance
- Cost control
- Workforce planning
- Performance analysis
- Has knowledge on FLEX, PRISMA, MRDF and Ironsides platforms
- Has knowledge on Xerox and Canon printers
- Has knowledge on Gunther, B&H, Pitney and Bluecrest Inserters
Accomplishments
- Supervised team of 42 staff members.
- Earned the position of site leader through consistent dedication,hard work ,commitment to excellence and ability to drive results.
Certification
- Master of Business Administration Madras University, India 1997 September
Languages
English
Full Professional
Malayalam
Full Professional
Hindi
Limited Working
Timeline
Director of Operations
Direct Mail of Maine
04.2021 - 08.2024
Production Manager
Direct Mail of Maine
04.2014 - 03.2021
Client Advocate
ACS-Xerox
04.2012 - 03.2014
Shift Leader
Xerox Corporation
04.2007 - 03.2012
Digital Print Operator
Xerox Corporation
04.2005 - 03.2007
Inserter Operator
Xerox Corporation
06.2002 - 03.2005
Sales Manager
BPL Cellular LTD
09.1997 - 11.2000
- Master of Business Administration Madras University, India 1997 September
Microsoft Excel, Programming Language C++
Datapro Infoworld Ltd
Master of Business Administration - Business Administration
University of Madras
Bachelor of Science - Physics, Chemistry And Mathematics
Mahatma Gandhi University
High School Diploma - Pre-Degree
Mahatma Gandhi University
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