Jintora Williams

CarMax

01.2019 - 06.2024

Created and updated records and files to maintain document compliance.
Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
Sorted, opened, and routed mail and deliveries to meet business requirements.
Prepared and charted data and metrics for detailed status reports.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Utilized customer service software to manage interactions and track customer satisfaction.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Answered customer telephone calls promptly to avoid on-hold wait times.
Optimized resource allocation by creating detailed budgets and maintaining accurate financial records.
Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.