Lisa Mcadams

• Supported store manager with daily scheduling, task coordination, and shift coverage adjustments.
• Processed cash handling paperwork, reconciled deposits, and verified register accuracy.
• Assisted with inventory counts, stock rotation, and merchandising resets for sales floor readiness.
• Maintained clear communication with team members to resolve customer issues quickly and professionally.
• Ensured compliance with store procedures, safety standards, and housekeeping expectations.
• Coordinated onboarding tasks, policy updates, and basic training support for new team members.
• Increased client satisfaction through prompt response to inquiries and resolution of issues.

• Answered multi-line calls and routed inquiries to appropriate courthouse departments.
• Operated switchboard equipment to transfer calls and maintain clear communication flow.
• Greeted visitors and provided accurate directions to offices, rooms, and services.
• Updated phone directories and contact lists for staff, judges, and departments.
• Resolved routine caller questions using knowledge of courthouse procedures and contacts.
• Maintained professional front-desk communication and supported daily administrative operations.
• Connected callers with appropriate professional, department, or business.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.

• Assisted clients with bathing, grooming, dressing, and toileting while preserving dignity and privacy.
• Prepared nutritious meals and followed dietary instructions to support daily wellness needs.
• Monitored client condition and reported changes in behavior, mobility, or health promptly.
• Supported safe transfers, ambulation, and repositioning using proper lifting techniques.

Reminded clients about medications and scheduled daily activities according to care plans.

• Sorted incoming and outgoing mail for courts departments and offices.
• Delivered interoffice correspondence and packages across courthouse locations.
• Logged certified mail receipts and delivery records accurately.
• Prepared outgoing mail with postage equipment and shipping supplies.