Jiovani Ortiz
Summary
Dynamic and results-driven professional with experience at a multitude of food service establishments and restaurants and a very strong background in customer service and food safety. Skilled in complaint resolution and training, I excel in creating a clean, organized environment while ensuring exceptional product presentation and quality. Committed to enhancing customer experiences through effective teamwork and communication.
Overview
2
2
years of professional experience
Work History
Team Member
Jersey Mike's Subs
09.2024 - 04.2025
- Contributed to team success by completing jobs quickly and accurately.
- Worked multiple stations to provide flexibility and efficiency
- Kept work areas clean, organized, and safe to promote cleanliness and a professional work environment
Back of House Chef
Mister 01
06.2024 - 08.2024
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Collaborated with front-of-house staff to ensure food went out at the right temperature and customers remembered their experience.
Bakery Clerk
Publix
06.2023 - 03.2024
- Followed food safety protocols to ensure the quality of products and customer health and safety
- Cleaned and closed entire bakery alone
- Managed customer orders and ensured timely delivery of products with accuracy
- Trained new bakery staff on company policies, POS system, and garnishing
- Learned the importance of presentation to customers and marketing
Education
High School Diploma -
University High School
Orlando, FL05-2025
Skills
- Complaint resolution
- Cleaning
- Customer service
- baking
- presentation
- Component assembly
- Training and mentoring
- Money handling
- POS systems
- marketing
Timeline
Team Member
Jersey Mike's Subs
09.2024 - 04.2025
Back of House Chef
Mister 01
06.2024 - 08.2024
Bakery Clerk
Publix
06.2023 - 03.2024
High School Diploma -
University High School
Similar Profiles
Jonathan BondJonathan Bond
Crew Member at Jersey Mike's Subs/AJ Subs LLCCrew Member at Jersey Mike's Subs/AJ Subs LLC
Avery CorkillAvery Corkill
General Manager at Hellcat Subs LLC Jersey Mike's SubsGeneral Manager at Hellcat Subs LLC Jersey Mike's Subs
Kaiden LeintzKaiden Leintz
Deli Clerk at Jersey Mike's SubsDeli Clerk at Jersey Mike's Subs
Samuel HansenSamuel Hansen
Shift Lead at Jersey Mike's SubsShift Lead at Jersey Mike's Subs
Banit ShresthaBanit Shrestha
Grocery Team Member and Night-fill Team Member at WoolworthsGrocery Team Member and Night-fill Team Member at Woolworths